Work Keys Preparation Lesson One

SWBAT: Identify Information from emails, memos, policy documents, or graphs.

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Work Keys Preperation

Poll

How are you feeling today?

Emails

An email is an electronic message sent over the Internet. In the workplace, emails are used for many purposes, including:

• Making an announcement

• Asking a question

• Informing staff of a policy

• Congratulating colleagues

• Describing a problem

The writing in emails can be formal or casual.

In most email programs, emails look similar to this:

Multiple Choice

You have received this email from your director of IT. Which of the following is NOT one of the items of information found in this email?

• The event starts at 12:30pm on August 11

• Developing a Strong Password

• How to sync your personal information to your work accounts.

• How to keep track of your passwords.

• The event lasts an hour

​Memos

A memo is a document sent within a workplace. Memos can be printed or sent via email. Like emails, memos can be used for many purposes. However, unlike emails, memos are much more formal documents.

Here is an example of a printed memo:

The structure of a memo is similar to an email. A memo includes these pieces of information:

• Date: When the memo was sent

• To: The primary person or group who received the memo

• From: The person who sent the memo

• Re: What the memo is about

• CC: Anyone else who received a copy of the memo

Multiple Choice

You are given this memo for the annual take our daughters and sons to work day. According to the memo, which age group would not be permitted to attend this day?

• 8 years old's

• 18 year old's

• Between the ages of 8-18

• 10 year old's

• Anyone under the age 8

Policies

A policy is a piece of writing that explains rules or guidelines for a given situation. In any workplace that has more than a few employees, you likely will receive a handbook with the company’s most important policies. You may also find policies in memos, over email, or in announcements posted in the workplace.

Here are a few examples of policies:

• A document that tells you the rules for visitors at your workplace

• A list of rules about what you can and cannot wear to work

• A posted announcement with guidelines for requesting time off

• A detailed description of your company’s insurance plan and what it costs

Unlike an email or memo, there is no set format for policies. However, most policies do have headings that tell you what each section of the policy is about.

Here is an example of a policy:

Multiple Choice

You work for Door Pros Security Corp. Currently, you are off-site working with a client on safety. You receive a call from the main office. The client is right in next to you. What should you do?

• Answer the call in front of the client.

• Ignore the call

• Rudely leave, and answer the call

• Politely excuse yourself from the client and answer the call

• Answer the call away from the client, but discuss the call with them

Hotspot

You receive a graphic about construction-related work deaths to distribute to new workers. On the key, identify the number one area of death among construction workers and the least percentage death circumstance.

Poll

How do you feel about reading emails, policies, memos, or graphs?

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