Customer Healthcare Skills

Multiple Select

Select the answers that apply to the NHS Code of Conduct

• Promote Equality, Diversity and Inclusion

• Respect Confidentiality

• communicate in an open and effective way

• Promote the privacy, dignity, health and wellbeing of people who use health care services

Categorize

Options (16)

Smile

Shake Hands

Personal Space

Use of customer's name

Eye contact

Compliment

Active Listening

Friendly Tone

Frown

Ignore

Interrupt

Raise Voice

Dismiss

Criticize

Avoid Eye Contact

Rude Gestures

How to open an Interaction in a Positive Manner. Place the different types of interactions into Positive and Negative

Positive

Negative

Match

Good Verbal communication is about WHAT you say and HOW you say it

• Clairity

• Tone

• Volume

• Words

• Smile

Clear and understandable

should be friendly, reassuring

speak loudly to be heard without shoutin

words that listener is likely to know

Looking approachable

• Clear and understandable

• should be friendly, reassuring

• speak loudly to be heard without shoutin

• words that listener is likely to know

• Looking approachable

Multiple Choice

Non-Verbal Communication

• Angry

• Happy

• Sad

• Excited

Multiple Choice

Non-Verbal Communication

• Approachable

• Happy

• Bored

• Disruptive

Multiple Choice

Non-Verbal Communication

• Welcoming

• Angry

• Frustrated

• Fed-up

Poll

If you want to be friendly and cooperative you should

• Make eye contact

• cross arms

• smile and use persons name

• nod your head appropriately as the other person speaks to you