Intro to Business Lesson 2.2.2

Lesson 2.2.2- Operations

Intro to Business
Unit 2: Internal Business
Topic 2: Handling Your Business

Vocabulary:

Operations-the activities a business takes on every day to earn profits and increase the value of their business
Manufacturing- processing raw materials and converting them into finished goods

Open Ended

What do you think of when you hear the term "business operations"?

Business Operations

• Activities a business takes on every day to earn profits and increase the value of its business

• How work is performed in a business and helps define its success

• Help measure business performance by monitoring each department's performance, thereby improving the business's overall performance

• Evaluating business processes from time to time helps keep up with the latest trends in business and helps provide a scale for measuring business performance

• Executing business operations on a day to day basis helps streamline business processes

Multiple Choice

What will be the result of streamlining the business into various departments and identifying each of its operations?

• reduced waste and increased efficiency

• 
  increased hiring

• 
  increased production costs

How Business Operations Work in Different Industries

• Processing raw materials

• Converting the raw materials into finished products

• Providing those products to the customer

​​Manufacturing

• ​Front-end and back-end operations

• Front-end-focus on service delivery to the customer; customer satisfaction is ultimate objective

• Back-end-internal organizational and technological management

Services

• Operations are a mechanism for control

• A connecting point for other departments like HR, finance, marketing

• Decides on the sequence and working order of various tasks in the office

Offices

Operations Managers

• One of the key business people in the organization

• Responsible for ensuring the organization's activities are carried out smoothly and efficiently

• Responsible for all business departments- i.e. processes, purchasing, HR, accounting, inventory, IT

Manufacturing Operations

• Goal is to maximize the use of both the tools and the methods to ensure the most efficient production of goods

• Process includes managing people, machines, technology and other business resources to improve productivity

• 5 Ways this is done:

  • Efficient Management

  • Increasing Profitability

  • Efficient Manufacturing

  • High-Quality Products

  • Managing Manufacturing Operations

• Operations improve overall efficiency​

• Minimum use of resources for maximum productivity

Efficient Management

• ​Operations help increase efficiency and reduce waste which ensures maximum returns in the form of higher profits

Increasing Profitability

• ​Operations ensures better product quality because all resources are targeted at producing goods efficiently

​​Efficient Manufacturing

• ​Operations reduce waste, which leads to lower production costs and higher customer satisfaction

High-Quality Products

• ​Operations ensure all the departments of the business work in harmony and therefore ensures better teamwork

Managing Operations

Multiple Choice

Which of the following is the core process of manufacturing operations?

• 
  managing human resources

• 
  converting raw material into finished goods

• 
  calculating profits

Multiple Choice

What is the core objective of the organizations catering to the service industry?

• 
  quality production

• 
  customer satisfaction

• 
  lending money

Multiple Choice

What is the primary task of the operations manager?

• 
  controlling expenses

• 
  increasing production

• 
  coordinating all the business departments

What's Next?

Next Class: Friday, 3/6/26

Lesson 2.2.3- Factors of Production

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