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Basic Competencies 3

Basic Competencies 3

Assessment

Presentation

Other

Vocational training

Practice Problem

Easy

Created by

SIMS Cobot

Used 1+ times

FREE Resource

37 Slides • 8 Questions

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Multiple Choice

What does "fitness to use" focus on in product quality?

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Meeting functional needs effectively

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Ensuring aesthetic perfection

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Maximizing profitability

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Following all industry trends

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Multiple Choice

Which of these is NOT a dimension of product quality?

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Aesthetics

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Serviceability

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Perceived quality

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Profitability

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Multiple Choice

What does the ServQual model measure in service quality?

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Financial efficiency

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Customer expectations

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Tangible and intangible service dimensions

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Employee satisfaction

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Multiple Choice

Which RCA method emphasizes preventing defects in business processes?

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Safety-based RCA

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Process-based RCA

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Failure-based RCA

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Systems-based RCA

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Multiple Choice

What is the first step in the Root Cause Analysis process?

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Recommend solutions

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Identify root cause

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Realize the problem

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Gather data

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Fill in the Blanks

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Multiple Choice

RCA helps prevent recurring workplace issues by addressing symptoms rather than root causes.

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True

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False

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Fill in the Blanks

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