Tech+ 6.3/6.4

Multiple Choice

When downloading software, where should that source file come from?

• The source file should come from a reputable and official website or platform.
• Software from peer-to-peer sharing sites
• Any file from a random email attachment
• Files downloaded from unknown forums

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Productivity Software example?

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Education Software example?

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Entertainment Software example?

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Creative Software example?

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Game Software example?

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Security Software example?

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Music Editing Software example?

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Communication Software example?

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Financial Software example?

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Fitness Software example?

Multiple Choice

What is an EULA?

• An EULA is a guideline for software installation procedures.
• An EULA is a legal contract that defines the terms under which software can be used.
• An EULA is a type of software that enhances performance.
• An EULA is a warranty that guarantees software functionality.

Multiple Choice

With software, what does subscription model mean?

• A payment model where users pay regularly to access software.
• A one-time purchase for lifetime access to software.
• A model where users pay only for updates and upgrades.
• A free access model with no payment required.

Multiple Choice

What makes open source software unique?

• Open source software cannot be modified by users.
• Open source software is developed by a single company.
• Open source software is unique due to its accessibility, modifiability, and collaborative nature.
• Open source software is only available for free.

Complete the 6.3 labs

Scenario

1. Identify the Problem: Laptop won’t turn on

2. Establish a Theory: Battery might be dead

3. Test: Plug in the charger

4. Establish and Implement a Plan: Charge the battery

5. Confirm it works: Computer turns on and functions normally

6. Document: Battery was dead, charged it

Scenario

1. Identify the Problem: No internet connection

2. Establish a Theory: Router might need a restart

3. Test: Restart the router

4. Establish and Implement a Plan: Restart the router. Note that sometimes a problem is fixed during the testing stage – that’s great!

5. Confirm it works: Internet works

6. Document: Router needed a restart

Multiple Choice

In troubleshooting, when identifying a problem, you should start with

• ignoring the symptoms
• assuming the cause
• jumping to conclusions
• gathering information about the issue

Multiple Choice

When troubleshooting, establishing a theory of probable cause means

• It means hypothesizing the most likely reason for the issue.
• It means identifying the root cause of the issue.
• It means documenting all possible causes without prioritizing.
• It means implementing a solution without further analysis.

Multiple Choice

In troubleshooting Testing the Theory often means you are

• confirming facts
• disregarding evidence
• ignoring feedback
• validating assumptions

Multiple Choice

In troubleshooting, establishing a plan and implementing a fix means

• Documenting the problem without taking any action.
• Identifying the problem and executing a solution.

• Ignoring the issue and hoping it resolves itself.
• Waiting for someone else to fix the problem.

Multiple Choice

In troubleshooting, when you confirm the solution works you really are

• ignoring the results
• overcomplicating the issue
• disregarding the solution
• validating the solution

Multiple Choice

Finally, in troubleshooting, documenting the solution is the most important step because

• it helps in future reference and knowledge sharing.
• it can be ignored if the problem is resolved.
• it is only necessary for complex issues.
• it complicates the troubleshooting process.

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The most common problem an IT engineer will face is ...