Business Letters

A business letter (Unit 2)

by Lucky Udasco

PRE-TEST

​(10 QUESTIONS/20 SEC)

Instruction: ​Choose the best answer!

Multiple Choice

What is not in the letterhead?

• Subject line

• Home number and  street

• Name of the office

• Telephone number

Multiple Choice

What is not part of address?

• Complimentary close

• Home number and  street

• Name of the office

• Telephone number

Multiple Choice

What is not part of business letter?

• Signature

• Postscript

• Inside address

• Salutation

Multiple Choice

What is not part of inquiry letter?

• Price  list

• Delivery time

• Identification initials

• Brochure

Multiple Choice

What is rule of business e-mail writing?

• Use an appropriate greeting.

• Use an appropriate ending.

• Use a complete  sentence. 

• Use abbreviations.

Multiple Choice

What is used for e-mail enquiry?

• Bank charges

• Package

• Up-to-date price list

• An advertised price

Multiple Choice

What is not part of e-mail?

• Opening  salutation

• Reason for writing

• Introduction

• Logo

Multiple Choice

What  is not part of business e-mail ?

• A programmer

• Sender’s name

• Closing salutation

• Closing sentence

Multiple Choice

What is purpose of first-contact e-mail?

• Details of career  

• Your ow  reason

• Opportunities for work

• Trainee programmer

Multiple Choice

When do you use e-mail?

• Details of career  

• Your own reason

• Opportunities for work

• Trainee 

  programmer

VOCABULARY

Read the following vocabularies.

A complaint letter

​​An inquiry letter

​​A business letter

Invoice

​Terms of payment

​Delivery date

​Method of transport

​Sale representative

Would like

​Look forward to

​Apology

​Receipt

​Merchandise

Organization

​Guarantee

​Situation

​Take place

​Contract

​Purchase

​Production

​Headquarter

​Concern

Reading

​Parts of Business Letter

​There are eight parts in every business letter.

​1. Heading (letterhead/address)                       2. Date

​3. Inside address                                                 4. Salutation

​5. Body/messages                                              6. Complimentary close

​7. Signature                                                          8. Identification initials

​1

​2

​3

​4

​5

​6

​7

​8

​Parts of Inquiry Letter

An inquiry letter details us about products. The parts are the following:

​- a catalogue

- availability of goods

- a price list

- a brochure

- a sample

- method of transport

- terms of payment and discounts

- delivery time

Listening and Reading

​Listen and read.

​Look at the pieces of advice about writing e-mails.

​

​ E-mails follow most of the rules of business letter writing. Use an appropriate ending, and appropriate greeting at the beginning. Use complete words. Don't use contractions or abbreviations.

WORKSHEET 1

2 ACTIVITIES (10 MIN)

Fill in the Blanks

Fill in the Blanks

WORKSHEET 2

1 ACTIVITY (5 MIN)

Fill in the Blanks

WORKSHEET 3

1 ACTIVITY (5 MIN)

Fill in the Blanks

WORKSHEET 4

1 ACTIVITY (5 MIN)

Fill in the Blanks

POST-TEST

​(10 QUESTIONS/20 SEC)

Instruction: ​Choose the best answer!

Multiple Choice

What is not in the letterhead?

• Name of the  office    

• Telephone number

• Subject line    

• Home number  and street

Multiple Choice

What is not part of address?

• Name of the office         

• Telephone number

• Complimentary close      

• Home number and street

Multiple Choice

What is not part of business letter?

• Inside address        

• Salutation

• Signature          

• Postscript

Multiple Choice

What  is  not  part  of  inquiry  letter?

         

• Identification initials   

• Brochure

• Price list     

• Delivery  time

Multiple Choice

What is rule of business e-mail writing?

                                        

                               

• Use a complete  sentence. 

• Use abbreviations.

• Use an  appropriate greeting.

• Use an  appropriate ending.

Multiple Choice

What is used for e-mail enquiry?

                                 

• Up-to-date price  list   

• An advertised price

           

• Bank charges  

• Package

Multiple Choice

What is not part of e-mail?

         

• Introduction  

• Logo

• Opening salutation       

• Reason for writing

Multiple Choice

What is not part of business e-mail ?

         

• Closing salutation     

• Closing sentence

• A programmer   

• Sender’s name

Multiple Choice

What  is  purpose  of  first-contact  e-mail?

     

• Opportunities for work   

• Trainee  programmer

• Details of career    

• Your own reason

Multiple Choice

10.   When  do you  use  e-mail?

       

• Opportunities for  work  

• Trainer programmer

• Details of career   

• Your own reason