Email E

Emails

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Multiple Select

Escolha a alternativa com as traduções adequadas das seguintes palavras: delighted, to require, However, currently, Therefore, to apologize, to provide, Customer

• feliz, exigir/precisar, No entanto, atualmente, Portanto, pedir desculpas, fornecer, Cliente

• encantado, exigir/precisar, No entanto, atual, Portanto, pedir desculpas, fornecer, costume

• encantado, exigir/precisar, Mas, atualmente, Porém, pedir desculpas, fornecer, Cliente

Open Ended

Traduza as seguintes palavras: to deliver, to order, to refund, to request, to reply

Multiple Choice

Coloque os e-mails em ordem (A–E):

A Dear M Cottrell,

I would like to inform you that the e-book reader you ordered is now in stock. I would be delighted to deliver this item immediately. Please reply to confirm if you still require this item.

Charlotte Lazarro

B Dear Sir or Madam,

I recently ordered an ‘e-book reader’. However, I received an email which said this was not currently available. Please refund the money back to my credit card.

Yours sincerely,

Mr M Cottrell

C Thanks, but I bought the same product at a shop yesterday. Therefore, please cancel the order and, as requested, send me my refund.

M Cottrell

D As requested, here is the order number: 80531A

E Dear M Cottrell,

Thank you for your email. I apologize for the difficulties with your order. In order for me to provide you with the necessary assistance, could you please send the order number?

• D – A – E- C - B

• B – A – C- E - D

• B – A – C- D - E

• B - E - D - A - C

Multiple Select

Qual é o objetivo do e-mail abaixo?

B Dear Sir or Madam,

I recently ordered an ‘e-book reader’. However, I received an email which said this was not currently available. Please refund the money back to my credit card.

Yours sincerely,

Mr M Cottrell

• Reclamar de um produto com defeito

• Solicitar reembolso de um produto indisponível

• Fazer uma compra

Open Ended

O Mr Cottrell aceitou ou não a proposta da empresa? Qual é a explicação que ele dá para sua resposta?

Thanks, but I bought the same product at a shop yesterday. Therefore, please cancel the order and, as requested, send me my refund.

M Cottrell

Multiple Choice

Qual é o objetivo do e-mail abaixo?

Dear M Cottrell,

Thank you for your email. I apologize for the difficulties with your order. In order for me to provide you with the necessary assistance, could you please send the order number?

• Insistir para que o cliente compre o produto e solicitar o número do pedido

• Desculpar-se pelo inconveniente e solicitar o número do pedido para prosseguir com a solicitação do cliente

• Agradecer pela preferência e enviar um brinde