Managing Communication and Information

Sender, receiver, noise, feedback, context

Message, channel, noise, feedback, context

Encoding, message, channel, decoding, feedback

Sender, encoding, noise, feedback, context

Feedback is only necessary in written communication

Feedback is the initial step in the communication process

Feedback is irrelevant in organizational communication

Feedback allows the sender to know if the message was understood

Increased face-to-face interactions

Higher attendance in meetings

Miscommunication due to lack of non-verbal cues

Overuse of handwritten memos

Improved employee retention

Higher engagement with messages

Reduced screen time

Important messages being missed or ignored