INTRO BCBSA FULFILLMENT CENTER

Multiple Choice

Which of the following is a likely benefit of the Blue Cross Blue Shield Federal Employee Program?

• Access to a wide network of healthcare providers

• Free gym memberships for all members

• Guaranteed job promotions for federal employees

• Unlimited paid vacation days

Open Ended

What do you think is the significance of having a dedicated health insurance program for federal employees like the Blue Cross Blue Shield Federal Employee Program?

Multiple Select

Which of the following can be accessed through the MYBlue portal?

• Find Pregnancy Incentives

• Find BHA Form

• Earn incentives and rewards

• Schedule a doctor's appointment

Multiple Choice

Which website provides 24/7 access to health and wellness resources for BCBS Federal Employee Program members?

• www.fepblue.org

• www.bcbs.com

• www.healthcare.gov

• www.fephealth.org

Multiple Select

Which of the following are actions you should take when opening a call, according to the BCBS Federal Employee Program guidelines?

• Greet the caller and obtain their name

• Obtain the caller's information

• Find out what incentive product they are calling about

• Transfer the call immediately

Open Ended

How would you determine which plan option a member is currently on if they are unsure?

Multiple Choice

Which of the following pieces of information should you obtain from a member during a call?

• Plan option, contract ID, and zip code

• Plan option, date of birth, and email address

• Contract ID, phone number, and address

• Zip code, social security number, and plan option

Multiple Choice

What is the purpose of ending the call with a reminder about BPK returns and exchanges?

• To ensure members know they cannot return or exchange BPKs due to health and safety reasons

• To encourage members to order more kits

• To inform members about discounts on BPKs

• To collect feedback about the call

Open Ended

List three different call types that may be handled according to the information provided.

Multiple Select

Which of the following are valid options for a Government-Wide Service Benefit Plan ID card?

• Standard Option

• Basic Option

• Blue Focus Option

• Premium Option

Multiple Choice

Which of the following statements about the 2024 MyBlue Wellness Incentive Card is correct?

• New cards are sent every year regardless of expiration.

• Members should keep their card until it expires.

• Deposits to the card have changed in 2024.

• If a member leaves FEP, they can keep the money on the card.

Open Ended

Describe the first screen you see after logging into AWS and Oracle RNT. What key sections are visible and what actions can you take from this screen?

Open Ended

How do you think the Blue Cross Blue Shield Federal Employee Program could benefit federal employees and their families?

Open Ended

What is one question you still have about the Blue Cross Blue Shield Federal Employee Program after today's session?