Telephone Etiquette

Reading Comprehension


Telephone Etiquette

By สุธิมา กฤตย์ธนวัต

Etiquette: Noun

Etiquette is the rules of behavior in a situation.

By following the correct etiquette, you will be polite and will avoid confusion.

Telephone etiquette means the normal way to speak on the phone.

Multiple Choice

What one is different from "Etiquette" ?

• manner

• attitude

• impolite

• good behavior

Making a phone call, or even answering one, in a foreign language can be scary.


To help you feel more confident, read our tips on phone etiquette.

Remember that the person you are talking to can’t see you.

This may seem obvious, but think about it a little more.

When you talk face to face with someone, you can watch their body language. You will know if they are busy or tired.

Multiple Choice

Which one is "not" body language?

Try not to get angry if they don’t understand you.

Use standard phrases.

When answering the phone, use a clear tone and introduce yourself and/or the company you work for.

If the person has been listening to the phone ringing for a while,they may not be paying attention.

Multiple Choice

What is the meaning of "paying attention"

• listen

• watch

• notice

• All correct

Think of your introduction as a verbal handshake.

Always be polite.

If you want something,
even to talk to another person,
use a phrase like......

If you don’t understand the other person, just say.....................

Smile and be positive.

If you are unsure of something,
ask the other person to explain it again.

Multiple Choice

Why do we have to ask "the other person" to "explain it again"?

• They may not be paying attention

• save you from making mistakes

• they can hear your smile

• people are happy

This will save you from making mistakes. People are always happy to help, and they can hear your smile!