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Desk Duty Showdown

Desk Duty Showdown

Assessment

Presentation

Other

University

Practice Problem

Medium

Created by

Allison Menchaca

Used 2+ times

FREE Resource

5 Slides • 20 Questions

1

🌀LEVEL UP!
Desk Duty Showdown

Who will conquer the counter?

2

Category 1:
Opening and Closing

3

Multiple Choice

Question image

Tour Guides should arrive to their shifts on "Bobcat Time." What is Bobcat Time?

1

On time

2

5 minutes late

3

10 minutes early

4

5 minutes early

4

Multiple Choice

Question image

Logging in the phones means changing the status from __________ to __________.

1

Available > Do not disturb

2

Appear Offline > Busy

3

Do not disturb > Available

4

Do not disturb > Busy

5

Multiple Choice

Question image

When turning on the lights in the Bobcat Theatre, set the light panel to -

1

Standby

2

Meeting

3

Event

4

Presenter

6

Multiple Choice

Question image

Where can you find parking validations and iPads for check-in?

1

Drawers in Bobcat Theatre

2

2nd shelf of lobby closet

3

Cabinet above Ricky (the printer)

4

David's office

7

Multiple Choice

Which of the following is the proper placement for the parking sign?

1
2
3
4
5

8

Multiple Select

Closing the Bobcat Theater includes (select all that apply):

1

Restocking the fridge

2

Turning off the lights by using the light switch by the Hype Hallway

3

Logging off the computer

4

Turning off the TVs

9

Multiple Choice

Question image

Logging out of the phones means changing the status from __________ to __________.

1

Available > Do not disturb

2

Appear Offline > Busy

3

Do not disturb > Available

4

Do not disturb > Busy

10

Category 2:
Phone Etiquette

11

Multiple Choice

Question image

What is the Welcome Center's phone number?

1

(512) 245-2364

2

(512) 245-8871

3

(512) 245-0396

4

(512) 245-8391

12

Multiple Select

Question image

When a Large Group calls, what information do you need to get from the caller before asking Sam if he's available to chat?

1

Group Name

2

Caller's name

3

Student's grade level

4

Call back number

13

Multiple Choice

Question image

To look up a student's tour registration, in addition to their name, what other information do you need to collect?

1

The date of their tour

2

Their email address

3

Their astrology sign

4

Their date of birth

14

Multiple Select

Question image

Calls regarding __________ should be transferred to the TXST One Stop.

1

Financial Aid

2

Registrar

3

Admissions

4

Student Business Services

15

Category 3:
Check-in

16

Multiple Choice

Question image

We have an additional _____ slots per tour for walk-in registrants.

1

5

2

3

3

1

4

0

17

Multiple Choice

Question image

True or False: If a student opts for the self-guided tour, they don't need to be checked in on the tour sheet

1

True - as long as they register using the QR code, they're good

2

False - we need to track them on the tour sheet too

18

Multiple Choice

Question image

Parking validation stickers are valid for which garages? Select all that apply.

1

LBJ Garage

2

Matthews Garage

3

Edward Gary Garage

4

Pleasant Street Garage

19

Multiple Choice

Question image

True or False: If a parent asks for a t-shirt for themselves, we can give them one.

1

True

2

False

20

Multiple Choice

Question image

Slate can be accessed on ____.

1

the iPads only

2

the front desk computers only

3

both the iPads and front desk computers

21

Category 4:
Bonus Round!

22

Multiple Select

Question image

To reset the Bobcat Theatre after a tour group leaves, what needs to be done? Select all that apply.

1

Resetting the presentation

2

Filling the fridge

3

Switching the lights

4

Checking for left-behind items

23

Multiple Choice

Question image

Up to how many tour guests can go to Housing in a single group at once?

1

18

2

25

3

30

4

35

24

Multiple Choice

Question image

How many departments operate within our suite?

1

1

2

2

3

3

4

4

25

Multiple Choice

If the heat index reaches _____ degrees, the tour will switch to an indoor adjusted tour.

1

95 degrees

2

100 degrees

3

105 degrees

4

110 degrees

🌀LEVEL UP!
Desk Duty Showdown

Who will conquer the counter?

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