
Desk Duty Showdown
Presentation
•
Other
•
University
•
Practice Problem
•
Medium
Allison Menchaca
Used 2+ times
FREE Resource
5 Slides • 20 Questions
1
🌀LEVEL UP!
Desk Duty Showdown
Who will conquer the counter?
2
Category 1:
Opening and Closing
3
Multiple Choice
Tour Guides should arrive to their shifts on "Bobcat Time." What is Bobcat Time?
On time
5 minutes late
10 minutes early
5 minutes early
4
Multiple Choice
Logging in the phones means changing the status from __________ to __________.
Available > Do not disturb
Appear Offline > Busy
Do not disturb > Available
Do not disturb > Busy
5
Multiple Choice
When turning on the lights in the Bobcat Theatre, set the light panel to -
Standby
Meeting
Event
Presenter
6
Multiple Choice
Where can you find parking validations and iPads for check-in?
Drawers in Bobcat Theatre
2nd shelf of lobby closet
Cabinet above Ricky (the printer)
David's office
7
Multiple Choice
Which of the following is the proper placement for the parking sign?
8
Multiple Select
Closing the Bobcat Theater includes (select all that apply):
Restocking the fridge
Turning off the lights by using the light switch by the Hype Hallway
Logging off the computer
Turning off the TVs
9
Multiple Choice
Logging out of the phones means changing the status from __________ to __________.
Available > Do not disturb
Appear Offline > Busy
Do not disturb > Available
Do not disturb > Busy
10
Category 2:
Phone Etiquette
11
Multiple Choice
What is the Welcome Center's phone number?
(512) 245-2364
(512) 245-8871
(512) 245-0396
(512) 245-8391
12
Multiple Select
When a Large Group calls, what information do you need to get from the caller before asking Sam if he's available to chat?
Group Name
Caller's name
Student's grade level
Call back number
13
Multiple Choice
To look up a student's tour registration, in addition to their name, what other information do you need to collect?
The date of their tour
Their email address
Their astrology sign
Their date of birth
14
Multiple Select
Calls regarding __________ should be transferred to the TXST One Stop.
Financial Aid
Registrar
Admissions
Student Business Services
15
Category 3:
Check-in
16
Multiple Choice
We have an additional _____ slots per tour for walk-in registrants.
5
3
1
0
17
Multiple Choice
True or False: If a student opts for the self-guided tour, they don't need to be checked in on the tour sheet
True - as long as they register using the QR code, they're good
False - we need to track them on the tour sheet too
18
Multiple Choice
Parking validation stickers are valid for which garages? Select all that apply.
LBJ Garage
Matthews Garage
Edward Gary Garage
Pleasant Street Garage
19
Multiple Choice
True or False: If a parent asks for a t-shirt for themselves, we can give them one.
True
False
20
Multiple Choice
Slate can be accessed on ____.
the iPads only
the front desk computers only
both the iPads and front desk computers
21
Category 4:
Bonus Round!
22
Multiple Select
To reset the Bobcat Theatre after a tour group leaves, what needs to be done? Select all that apply.
Resetting the presentation
Filling the fridge
Switching the lights
Checking for left-behind items
23
Multiple Choice
Up to how many tour guests can go to Housing in a single group at once?
18
25
30
35
24
Multiple Choice
How many departments operate within our suite?
1
2
3
4
25
Multiple Choice
If the heat index reaches _____ degrees, the tour will switch to an indoor adjusted tour.
95 degrees
100 degrees
105 degrees
110 degrees
🌀LEVEL UP!
Desk Duty Showdown
Who will conquer the counter?
Show answer
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