wb consultation revision

Open Ended

How do equal opportunities legislation impact the way services are provided in a consultation setting?

Multiple Choice

Why is it important to identify factors that may affect the type of services or products used in a consultation?

• To prevent damage to hair and scalp

• To save time during the service

• To increase the price of the service

• To use more products

Multiple Choice

Which of the following is a consequence of discriminating against clients with illnesses and disabilities in a salon?

• A bad reputation, unhappy clients, and legal action

• Increased profits

• More loyal customers

• Improved staff morale

Multiple Choice

What should you do if a client has extremely damaged hair or a scalp condition such as alopecia areata or scabies?

• Refer to a trichologist or GP and do not provide any service

• Proceed with the usual service

• Recommend over-the-counter products

• Ignore the symptoms

Multiple Choice

Which of the following statements best explains the importance of effective communication in preventing damage to hair and skin, unsatisfactory outcomes, and possible legal action?

• It ensures clients understand aftercare instructions and helps avoid misunderstandings.

• It allows you to upsell more products.

• It reduces the time spent with each client.

• It makes the salon look more modern.

Multiple Choice

How would you recognise scabies during a consultation?

• Itchy skin with red spots and lines

• Dry, flaky scalp

• Yellow pustules with a hair in the centre

• Thick, oily patches

Multiple Choice

Select the correct sequence of stages for the hair growth cycle.

• Anagen, Catagen, Telogen

• Catagen, Anagen, Telogen

• Telogen, Anagen, Catagen

• Catagen, Telogen, Anagen

Open Ended

Explain the importance of offering clients realistic expectations from their hair service and how it relates to business reputation.

Multiple Choice

What information must be recorded on a client's record card to meet GDPR requirements?

• Name, address, and services carried out

• Only the client's name

• Only the client's address

• Only the client's phone number

Multiple Choice

Why is it important to identify factors that may affect the type of service(s) provided and/or the products(s) used in a consultation?

• To prevent damage to hair and scalp

• To save time during the service

• To increase the cost of the service

• To avoid using any products

Multiple Choice

Which consultation test checks the condition of the outer layer of the hair shaft?

• Porosity test

• Elasticity test

• Incompatibility test

• Sensitivity test

Multiple Choice

Which type of hair is identified by having more than 11 layers of cuticle scales?

• Asian/Chinese hair

• European/Caucasian hair

• African hair

• Curly hair

Open Ended

Describe the best method of communication to use when consulting with a client who speaks a different language and has a different cultural background.

Multiple Choice

Which of the following is the main purpose for keeping client records in hairdressing services?

• To have up to date records of what services have been provided previously.

• To advertise new products to clients.

• To ensure clients return for future appointments.

• To monitor the client's personal life.

Open Ended

How does the legislation on equal opportunities impact the way services are provided in a consultation setting?