Chapter 2.2 08.21.2025

Multiple Choice

Why is providing quality customer service important for a business?

• It helps build trust and loyalty with customers.

• It increases sales and customer satisfaction.

• It makes the company more memorable to customers.

• All of the above.

Multiple Choice

Which of the following is NOT a recommended way to connect with customers according to the lesson?

• Smile and make eye contact

• Greet the customer pleasantly

• Ignore the customer until they ask for help

• Ask how you can help with their shopping

Multiple Select

Which of the following actions contributes to providing a positive and memorable customer experience? (select all that apply)

• Be attentive

• Listen carefully and repeat the customer's need

• Rush the customer to make a decision

• Be patient

Multiple Choice

Which of the following is NOT listed as a skill or attitude required to provide quality customer service?

• Treating all people with respect

• Being knowledgeable about products

• Ignoring customer complaints

• Showing confidence

Multiple Choice

According to the lesson, what is one major consequence of poor customer service for companies?

• Increased customer loyalty

• Higher profits

• Damage to brand and reputation

• More positive word-of-mouth

Open Ended

How would you describe the difference between customer service and quality customer service based on what you learned today?

Multiple Choice

What are two key outcomes of providing consistent quality customer service?

• Building trust and increasing sales

• Reducing product costs and increasing inventory

• Improving employee satisfaction and reducing hours

• Expanding product lines and reducing marketing