CAPACITACION AL PERSONAL

Open Ended

Escuchar activamente es el primer paso para ofrecer un buen servicio. ¿Por qué es importante?

Multiple Choice

How can a customer service representative demonstrate empathy?

• By dismissing the customer's feelings

• By mirroring the customer's emotions

• By focusing solely on company policy

• By speaking in a robotic tone

Multiple Choice

Which conflict resolution strategy involves understanding the customer's perspective?

• Competing

• Collaborating

• Avoiding

• Accommodating

Multiple Choice

What should be done if a patient has multiple medications?

• Avoid discussing their treatment

• Make judgments about their choices

• Listen to their concerns and provide support

• Ignore their questions

Open Ended

What is the importance of using open-ended questions when interacting with patients?

Multiple Choice

What should be ensured when dispensing medication according to the medical prescription?

• The medication is delivered correctly

• The patient is not informed about the medication

• The prescription is ignored

• The medication is delivered late

Open Ended

What is the importance of educating patients about the proper use of medications?

Multiple Choice

What are the additional services that pharmacies can offer to patients?

• Blood pressure monitoring

• Health product advice

• Post-treatment follow-up

• All of the above

Multiple Choice

What are the key aspects of providing excellent customer service in a pharmacy?

• Knowing the products

• Being friendly and cordial

• Updating knowledge regularly

• All of the above

Multiple Choice

What is Interra's commitment level to treating members?

• With the highest standard of respect and professionalism

• With a basic level of courtesy

• With a focus on efficiency over service

• With a preference for online interaction

Poll

¿Qué tan seguro te sientes acerca de este tema ahora?

• Muy confiado
• Algo confiado
• No estoy seguro