Interpersonal skills

Open Ended

Describe how the communication process works, including the roles of sender and receiver.

Multiple Select

Which of the following are examples of message content?

• A question

• An instruction

• A feeling

• A channel

Open Ended

Explain why context is important in understanding a message.

Multiple Select

Which of the following are types of interpersonal skills?

• Verbal Communication

• Listening Skills

• Negotiation

• Assertiveness

Open Ended

What are some tips to help conversations with your friends, parents, and teachers?

Open Ended

How can problems in giving directions during the PB & J Activity relate to real-life communication challenges?

STOP!

Communication Barriers

-What is making it difficult to have this conversation?
-Are you actively listening? asking questions, making eye contact, nodding, restating what they are saying?

Open Ended

After you started “active listening” was it easier to remember what your partner was talking about? What communication barriers did you occur?

Multiple Select

Select all the benefits of building rapport from the following options.

• Improves communication

• Creates a comfortable interaction environment

• Helps build stronger relationships

• Increases competition

Multiple Choice

Which of the following is a non-verbal cue used in active listening?

• Interrupting

• Nodding

• Looking away

• Talking over

Multiple Choice

Which of the following is NOT a key point to remember when starting conversations at work?

• Be positive and friendly

• Ask open-ended questions

• Ignore the other person's response

• Be mindful of time