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Operações Técnicas deSeviços de Receção em Alojamento Turístico

Operações Técnicas deSeviços de Receção em Alojamento Turístico

Assessment

Presentation

Professional Development

2nd Grade

Practice Problem

Hard

Created by

Marlene da Costa Faria (999)

FREE Resource

110 Slides • 29 Questions

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Multiple Choice

What are the two domains of evaluation criteria mentioned in the image?

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Conceptualization

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Operationalization

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Assessment

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Evaluation

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Multiple Choice

What are the key procedures involved in the check-in process for hotel guests?

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Guest registration

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Payment methods

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Administrative procedures

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Communication with other services

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Multiple Choice

What are the key aspects of the Check-out process in a hotel?

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Control of keys

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Last-minute expenses

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Presentation and billing of accounts

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Communication with other hotel services

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Multiple Choice

What is a reservation in the context of hospitality?

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A verbal or written agreement

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A type of payment

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A service provided by hotels

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A legal document

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Multiple Choice

What is the first contact of the client with the hotel?

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Reservation

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Check-in

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Check-out

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Payment

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Multiple Choice

What is the definition of allotment in the context of hotel agreements?

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A contract for room reservations

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A type of payment method

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A guarantee of hotel services

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A cancellation policy

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Multiple Choice

What does the system allow agencies to do regarding room sales?

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Sell rooms without direct consultation with hotels

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Only sell rooms during high season

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Consult hotels for room availability

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Limit room sales to specific dates

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Multiple Choice

What is the definition of a no-show in the context of hotel reservations?

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A customer who arrives late

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A customer who cancels their reservation

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A customer who does not show up for their reservation

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A customer who changes their reservation

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Multiple Choice

What are some common reasons for no-shows in reservations?

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Duplication of reservation

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Reservation with a swapped name

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Reservation with incorrect date

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Two reservations for the same client with different spellings

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Multiple Choice

What processes are triggered during check-in for guests who arrive without a reservation at a hotel?

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Reservation processes

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Walk-in processes

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Cancellation processes

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Check-out processes

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Multiple Choice

What is overbooking and what are its causes?

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Errors in procedures used

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Intentional overbooking

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Customer complaints

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Lack of available rooms

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Multiple Choice

What are the consequences of overbooking for a hotel?

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Increased occupancy rates

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Negative impact on hotel image

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Higher customer satisfaction

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Lower operational costs

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Multiple Choice

What are the different types of rooms mentioned in the image?

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Single room

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Twin room

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Double room

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Triple room

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Multiple Choice

What is the abbreviation for a single room in the hotel industry?

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SGL

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DBL

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TPL

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QAD

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Multiple Choice

What is the purpose of a twin room?

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To accommodate two people

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To provide a single bed

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To serve as a meeting room

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To offer a kitchen

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Multiple Choice

What is the abbreviation for a double room in Portuguese?

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DBL

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DUB

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DBR

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DOL

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Multiple Choice

What is the purpose of a triple room in hospitality?

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To accommodate three guests

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To provide a single bed

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To offer a luxury suite

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To serve as a conference room

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Multiple Choice

What factors do hotel units consider when creating their reservation systems?

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Type of hotel

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Size of hotel

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Best methods for good occupancy

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All of the above

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Multiple Choice

What are the components of reservation systems listed in the image?

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Inventory

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Client file

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Contracts with Tas or Tos

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Reservation form

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Multiple Choice

Which of the following is more costly than other inventory systems, but is very efficient, effective and accurate?

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Perpetual manual system

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Visual inventory control

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Annual inventory count

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Perpetual computer-based system

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Multiple Choice

The ____ requires a constant, up-to-date record of merchandise on hand.

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periodic inventory system

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market value

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perpetual inventory system

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point-of-sale terminal

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Multiple Choice

The requires a physical count of all merchandise on hand to determine the quantity of merchandise on hand.

1

periodic inventory system

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perpetual inventory system

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point-of-sale terminal

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market value

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Multiple Choice

What are the two distinct levels of room inventory mentioned in the text?

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Short term

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Long term

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Immediate term

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Future term

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Multiple Choice

What information is typically stored in client files to understand their needs?

1

Personal details

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Financial records

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Employment history

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Social media profiles

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Multiple Choice

How does appropriate information management affect a business’s relationship with its customers?

1

The business earn higher profits.

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The business loses focus on customers.

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The business makes better financial decisions.

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The business serves customers more effectively.

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Multiple Choice

What are the key points that must be included in contracts with agencies or operators?

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Indication of the contracting parties

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Definition of what is included in the prices

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Name of the program

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Currency referred to in the contracted prices

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Multiple Choice

What are the key components that should be included in a contract according to the list provided?

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Clear indication of tariffs

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Percentage value of negotiated commission

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Number of rooms

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Types of rooms

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Multiple Choice

What is the purpose of the reservation form mentioned in the text?

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To register customer preferences

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To collect payment information

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To provide hotel amenities

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To identify the person making the reservation

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Poll

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