Operações Técnicas deSeviços de Receção em Alojamento Turístico

Multiple Choice

What are the two domains of evaluation criteria mentioned in the image?

• Conceptualization

• Operationalization

• Assessment

• Evaluation

Multiple Choice

What are the key procedures involved in the check-in process for hotel guests?

• Guest registration

• Payment methods

• Administrative procedures

• Communication with other services

Multiple Choice

What are the key aspects of the Check-out process in a hotel?

• Control of keys

• Last-minute expenses

• Presentation and billing of accounts

• Communication with other hotel services

Multiple Choice

What is a reservation in the context of hospitality?

• A verbal or written agreement

• A type of payment

• A service provided by hotels

• A legal document

Multiple Choice

What is the first contact of the client with the hotel?

• Reservation

• Check-in

• Check-out

• Payment

Multiple Choice

What is the definition of allotment in the context of hotel agreements?

• A contract for room reservations

• A type of payment method

• A guarantee of hotel services

• A cancellation policy

Multiple Choice

What does the system allow agencies to do regarding room sales?

• Sell rooms without direct consultation with hotels

• Only sell rooms during high season

• Consult hotels for room availability

• Limit room sales to specific dates

Multiple Choice

What is the definition of a no-show in the context of hotel reservations?

• A customer who arrives late

• A customer who cancels their reservation

• A customer who does not show up for their reservation

• A customer who changes their reservation

Multiple Choice

What are some common reasons for no-shows in reservations?

• Duplication of reservation

• Reservation with a swapped name

• Reservation with incorrect date

• Two reservations for the same client with different spellings

Multiple Choice

What processes are triggered during check-in for guests who arrive without a reservation at a hotel?

• Reservation processes

• Walk-in processes

• Cancellation processes

• Check-out processes

Multiple Choice

What is overbooking and what are its causes?

• Errors in procedures used

• Intentional overbooking

• Customer complaints

• Lack of available rooms

Multiple Choice

What are the consequences of overbooking for a hotel?

• Increased occupancy rates

• Negative impact on hotel image

• Higher customer satisfaction

• Lower operational costs

Multiple Choice

What are the different types of rooms mentioned in the image?

• Single room

• Twin room

• Double room

• Triple room

Multiple Choice

What is the abbreviation for a single room in the hotel industry?

• SGL

• DBL

• TPL

• QAD

Multiple Choice

What is the purpose of a twin room?

• To accommodate two people

• To provide a single bed

• To serve as a meeting room

• To offer a kitchen

Multiple Choice

What is the abbreviation for a double room in Portuguese?

• DBL

• DUB

• DBR

• DOL

Multiple Choice

What is the purpose of a triple room in hospitality?

• To accommodate three guests

• To provide a single bed

• To offer a luxury suite

• To serve as a conference room

Multiple Choice

What factors do hotel units consider when creating their reservation systems?

• Type of hotel

• Size of hotel

• Best methods for good occupancy

• All of the above

Multiple Choice

What are the components of reservation systems listed in the image?

• Inventory

• Client file

• Contracts with Tas or Tos

• Reservation form

Multiple Choice

Which of the following is more costly than other inventory systems, but is very efficient, effective and accurate?

• Perpetual manual system

• Visual inventory control

• Annual inventory count

• Perpetual computer-based system

Multiple Choice

The ____ requires a constant, up-to-date record of merchandise on hand.

• periodic inventory system

• market value

• perpetual inventory system

• point-of-sale terminal

Multiple Choice

The requires a physical count of all merchandise on hand to determine the quantity of merchandise on hand.

• periodic inventory system

• perpetual inventory system

• point-of-sale terminal

• market value

Multiple Choice

What are the two distinct levels of room inventory mentioned in the text?

• Short term

• Long term

• Immediate term

• Future term

Multiple Choice

What information is typically stored in client files to understand their needs?

• Personal details

• Financial records

• Employment history

• Social media profiles

Multiple Choice

How does appropriate information management affect a business’s relationship with its customers?

• The business earn higher profits.

• The business loses focus on customers.

• The business makes better financial decisions.

• The business serves customers more effectively.

Multiple Choice

What are the key points that must be included in contracts with agencies or operators?

• Indication of the contracting parties

• Definition of what is included in the prices

• Name of the program

• Currency referred to in the contracted prices

Multiple Choice

What are the key components that should be included in a contract according to the list provided?

• Clear indication of tariffs

• Percentage value of negotiated commission

• Number of rooms

• Types of rooms

Multiple Choice

What is the purpose of the reservation form mentioned in the text?

• To register customer preferences

• To collect payment information

• To provide hotel amenities

• To identify the person making the reservation

Poll

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