12-12-2025BE

Multiple Choice

Which of the following best describes etiquette?

• The forms, manners, and ceremonies established by convention as acceptable or required in social relations, in a profession, or in official life.

• A set of strict rules only followed in royal families.

• A way to impress others with expensive gifts.

• A method to avoid communication with others.

Open Ended

Why is etiquette considered important in professional and social settings?

Multiple Choice

Which of the following is NOT covered under business etiquette?

• Dealing with customers

• Personal grooming

• Attending business meetings

• Financial auditing

Open Ended

How does practicing business etiquette contribute to goodwill in an organization?

Multiple Select

Which of the following are fundamental features of business etiquette?

• Concern and compassion

• Punctuality

• Respect for elders

• Aggressiveness

Multiple Choice

Which of the following is NOT a type of etiquette mentioned for the workplace?

• Cubicle etiquette

• Handshake etiquette

• Business card etiquette

• Dress code etiquette

Fill in the Blanks

Telephone etiquette helps us to present a good image of the organization by

properly and providing correct basic info.

Multiple Choice

What should you avoid while using the phone according to telephone etiquette?

• Eating

• Talking

• Smoking

• All of the above

Multiple Choice

Which of the following is NOT recommended as part of mobile/email etiquette?

• Typing in all caps

• Including a subject line

• Acknowledging and giving quick response

• Observing rules of grammar

Open Ended

Explain why it is important to avoid jargon and abbreviations in professional emails.

Multiple Select

Select all the situations where a handshake may be offered according to etiquette.

• To congratulate someone

• To greet or take leave of guests

• To apologize for a mistake

• To start or conclude a business transaction

Multiple Choice

When meeting a superior, you should wait for them to offer a handshake first. True or False?

• True

• False

• Only in formal settings

• Only if you are uncomfortable

Fill in the Blanks

A quality handshake should be strong and

Open Ended

List two important rules to follow when working in an open plan office with cubicles.

Multiple Choice

Which of the following is NOT recommended as part of cubicle etiquette?

• Borrowing items from a colleague’s desk frequently

• Speaking softly inside your cubicle

• Avoiding strong fragrances and odours

• Not eavesdropping

Open Ended

Explain why it is important to introduce the junior to the senior during office introductions.

Multiple Select

Which of the following are examples of courtesy in the office?

• Acknowledging and appreciating people and their work

• Skipping office gatherings without reason

• Pointing at people with a finger

• Being courteous to both juniors and seniors

Fill in the Blanks

Always use 'Please', 'Thank you' and '

' in a sincere manner.

Open Ended

How can you help someone who makes a mistake in the office according to office etiquette?

Multiple Choice

What is the responsibility regarding office stationery?

• Be accountable and do not misuse it

• Use as much as you want without concern

• Leave it anywhere in the office

• Share only with close colleagues

Multiple Choice

Which of the following is NOT a recommended action for a host during a business meal?

• Order the food preferred by your guest

• Select a venue that is too casual or inexpensive

• Find out the diet preferences of your guest

• Make a reservation for the meal

Multiple Select

Which of the following are appropriate behaviors for a guest at a business meal?

• Arrive late without informing the host

• Order food that is easy to handle

• Wait for everyone to be served before eating

• Order the most expensive items

Fill in the Blanks

During a business meal, mobile phones should be switched off or kept

.

Open Ended

Explain why it is important to avoid making noise with cutlery during a meal.

Multiple Choice

Who should make arrangements for the bill to be paid at the end of a business meal?

• The guest

• The host

• The serving staff

• Anyone present

Multiple Choice

What is the purpose of exchanging business cards at meetings and gatherings?

• To show off your card design

• For networking

• To keep a record of attendance

• To impress the receiver

Open Ended

Explain why it is important to use updated business cards and not hand out cards to all and sundry.

Multiple Choice

Which of the following is considered good business card etiquette?

• Handing over frayed or soiled cards

• Commenting on the logo or business when you receive a card

• Using cards with old details

• Writing notes on someone else's card unrelated to them

Fill in the Blanks

Etiquette is defined as the forms, manners and ceremonies established by convention as acceptable or required in social relations, in a profession, or in official life. Fill in the blank: Etiquette is common courtesy, good

.

Open Ended

How would you define etiquette based on what you learned in this session?