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Fill in the Blanks

Fill in the blank: Emergency issues must be entered on separate service

.

Multiple Select

Which of the following issues requires urgent response time?

• Structural - Window: Inoperable - Will Not Stay in the Up Position

• Refrigerator Won’t Hold Cold Temperature

• No Power Entire Home

• All of the above

Multiple Choice

What is the emergency response time for service requests?

• 1 Hour

• 4 Hours

• 8 Hours

• Immediate

Open Ended

Andrea Smith is calling to report insects roaches in her apartment. What piece of information will I need to gather to determine whether the issue is an Urgent or Routine WO?

Fill in the Blanks

Fill in the blank: An emergency involving a fire suppression system is categorized as

plumbing.

Multiple Select

Which of the following is NOT an emergency plumbing issue?

• Sink Stoppage *All areas

• Sewer Lateral Stoppage

• No Water - Entire Home

• Leaking Roof

Multiple Select

Alex Maradoni calls to report his smoke detector sounding. What probing questions should we ask and document?

• Probe to ensure it is not just beeping for batteries.

• Probe how many smoke alarms they have.

• Ask and document if any smoke/gas.

• Ask and document if they want to fix it themself.

Multiple Select

What actions should be taken during a disaster/fire?

• Open an Emergency WO

• Instruct the resident to call 911

• Stay Inside

• Send a message

Fill in the Blanks

Fill in the blank: The routine response time for service requests is

business hours.

Multiple Select

What are some urgent plumbing issues listed in the SRP?

• Exterior Plumbing Leaks

• Toilet Stoppage – More Than One In Home

• Toilet Stoppage – Only One in Home

• Interior Leak/Water Intrusion: Uncontained

Multiple Select

What types of issues are not considered service requests according to the SRP?

• Domestic issues

• Electrical/HVAC - No Power - Base Wide Outage

• Wildlife/Reptiles Outside the Home - Government Addresses

• Utility Infrastructure - Street Lights

Poll

¿Qué tan seguro te sientes acerca de este tema ahora?

• Muy confiado
• Algo confiado
• No estoy seguro