BC Chapter 1

Communication comes in various forms. Which of the following is considered an old form of communication?

• Letter
• E-mail
• Skype
• Texting

In a fast-paced society, ____ is/are very important to being successful in the business world.

• Communication skills
• Work ethic
• Both communication skills and work ethic
• Neither communication skills and work ethic

Which of the following is not a part of the communication process?

• Channel
• Feedback
• Format
• Translation

We communicate to share information, create relationships, persuade, and ____.

• advertise
• complain
• entertain
• gather data

The success of any communication begins with the ____.

• message
• method
• purpose
• sender

____ helps create an impression of competence and trustworthiness.

• A firm handshake
• Direct eye contact
• Having a genuine smile
• Open and confident body language

Barriers that senders may cause include all of the following except ____.

• a firm handshake
• assuming that the receiver knows too little about the topic
• using inappropriate language
• using poor grammar or spelling

The sender has a responsibility to the receiver to ensure that there is limited confusion. In written documents, the sender should ____.

• communicate in a timely manner
• follow the rules of writing and formatting
• maintain a positive attitude
• select the appropriate method

While ____ is an innate ability, ____ is a conscious action.

• hearing; listening
• listening; hearing
• writing; taking notes
• taking notes; writing

All of the following are reasons to provide feedback except to ____.

• let the sender know you received the message
• correct the speaker
• ask questions
• give information if needed