Business Chapter 7

________, one of the five functions of management, determines to what extent the business is accomplishing the goals it set out to reach in the planning stage.

• Controlling
• Assessing
• Evaluating
• Judging

Your ________ values are the important principles that will guide your decisions and actions in a business.

• core
• family
• major
• community

When tactical management is used, the manager is:

• directive and controlling.
• sharing and trusting.
• attentive and respectful.
• unsure and doubtful.     

An effective leader gets to know each person's skills and abilities as well as strengths and weaknesses.

• True
• False

Ethical behavior is made up of two parts: the actions of individuals and groups and ________.

• the results of those actions
• laws that govern those actions
• community values
• the financial cost of their behavior

Human ________ are the way people get along with each other.

• resources
• observations
• relations
• structures

________ workers helps managers understand employees and demonstrates that the manager respects their ideas.

• Assessing
• Evaluating
• Directing
• Listening to

As a part of the planning process, managers should:

• impose a set of ethical values on all employees.
• work with employees to develop values that emphasize ethical behavior.
• provide a list of the firm's ethical standards to all workers.
• hire lawyers to evaluate the ethics of the firm's policies.

Management is the process of requiring all workers to follow instructions and business policies.

• True
• False

Each of the following is a characteristic of effective leaders except:

• dependability.
• intelligence.
• initiative.
• vanity.