Customer Service

Which one of these roles does not deal directly with customers?

• Receptionist
• Shop Assistant
• Delivery Driver
• Cleaner

Choose an example of good customer service.

• Food service assistands stands with their  backs to the customer
• A food service assistant smiles and greets the customer politely
• A food service assistant chews her nails whilst waiting for her customer to make their choice.
• A chef shouts at a colleague when they make an error with a food order.

Identify the benefits of good customer service to the business.

• Customers who did not enjoy their experience, will recommend the business to friends.
• Customers who enjoy their experience, will spend more money.
• The business will not expand.
• The business will get bad reviews.

Which one of these roles only deals with customers indirectly?

• Gardener
• Call centre worker
• shop assistant
• Receptionist

Which one is not a different type of customer service?

• Service deliverer
• Face to Face
• Remote
• Department

Which is a way to gain customer satisfaction?

• Confidence in service
• Not dealing with problems
• Slow service
• Long queues

Which is not a way to provide consistent and reliable service?

• Product knowledge
• Dealing with problems
• Long waiting time
• Short waiting time

The staff in the shop are very polite, they are ______________________.

• courteous 
• efficient
• faithful
• uncaring

The customer service reacted quickly and in a positive way, they were ______________________

• uncaring
• responsive
• attentive
• courteous

We introduced an _____________________ rule in our shop, we close five minutes after the closing hour.

• unofficial
• unpublicized
• sub-standard
• efficient