Unit 26 - I

IT Change Management Process which always begins with:

• Creation of a Change Request
• Developing Change plan
• Implementation of the change
• Approving the Change

IT Change Management is the process of requesting, analyzing, ..., ...., ...., and reviewing the change within the IT infrastructure.

• approving, developing, implementing
• developing, approving, implementing
• implementing, approving, developing
• approving, implementing, developing

—The primary GOAL of the IT change management organization is to 

• Accomplish IT changes in efficient manner
• Approve required IT changes
• Implement IT changes needed
• Justify the need for IT changes

All IT changes within the company must be 

• documented
• approved
• implemented
• reviewed

Formally request a change means:

• creating a new change record
• analyze the need for a change
• develop a change plan
• review the current change

RFC stands for:

• Response for change
• Request for change
• Request for creating
• Response for creating

It is the step where identifying how the change may impact the infrastructure, business operations, and budget

• Analyze and Justify the Change
• Approve and Schedule the Change
• Plan and Complete the Implementation of the Change
• Post-Implementation Review

Plan and Complete the Implementation of the Change means:

• Developing the technical requirements, reviewing the specific implementation steps and then completing the change
• Ensure whether the change has achieved the desired goals
• Record an efficient process for routing the Request for Change for approval or rejection of the change
• creating a new change record

The third step of IT Change management process:

• Formally Request a Change
• Categorize and Prioritize the Change
• Analyze and Justify the Change
• Approve and Schedule the Change

The last step of IT change management process:

• Analyze and Justify the Change
• Approve and Schedule the Change
• Plan and Complete the Implementation
   of the Change
• Post-Implementation Review