Business Communication

What type of organizational culture would be characterized by workers saying, "We keep our mouths shut, do our work as told, and steer clear of our supervisor."

• Closed
• Open

What type of organizational culture would be characterized by workers saying, "We meet with our supervisor frequently to discuss and solve problems."

• Closed
• Open

The grapevine is part of which communication network?

• Formal
• Informal

The most important rule for good listening is:

• Put the talker at ease
• Ask Questions
• Stop Talking
• Hold your temper

The most dangerous approach to conflict resolution is:

• Avoidance
• Win/Lose
• Compromise

If a manager wants to announce a new policy, she should use

• Oral communication only
• Written communication only
• Both oral and written communication

A diagram is a type of

• Verbal communication
• Non verbal communication

Listening involves hearing and

• Talking
• Understanding

A subordinate sending an email to his supervisor is an example of

• Downward Communication
• Upward Communication

Which culture puts more emphasis on starting meetings on time?

• United States
• Japan