'A meeting between 2 or more people in different locations using a telephone with a loud speaker option'.  This is a definition of . . .

• Video conferencing
• Podcast
• Blog
• Audio conferencing

'The user finds it difficult to identify the key points and remember them at a later date'.  This an effect of which barrier to communication?

• Technical faults
• Information overload
• Physical distractions
• Use of jargon or slang

Poor communication can impact on staff because . . .

• Productivity is increased as staff are confident in what they are doing
• Arguments and conflict may arise and cause poor working relationships
• Their job satisfaction is higher, leading to good morale
• Deadlines can be met on a consistent basis

Which one of the following is a consequence of having a centralised IT function?

• Compatibility problems are created because different departments use different software
• Training is more time consuming because each department requires separate tuition
• Departments can focus on their core tasks because IT specialists deal with computer problems
• Each member of staff can have their own procedures for file management

A consequence of poor file management is . . .

• The system is slow because servers fill up with old and unused files
• Files can be found more easily which saves time
• Files can be easily identified because the file names are relevant
• Backup versions are saved to a server in another location

The meaning of the term 'data subject' is . . .

• an individual who makes sure data protection legislation is enforced
• the subject heading of a letter or memo
• an individual/company who holds information about people
• a person who has data about them stored somewhere outwith their control

Which of the following is NOT a feature of the Freedom of Information (Scotland) Act 2002?

• It is an offence to access computer material without permission with intent to commit further offences
• A fee may be payable to access the information
• The public authority must respond within 20 days
• An individual can appeal if they are not satisfied with the response

Which of the following is an advantage of written communication?

• Takes longer to prepare and send
• People with dyslexia may struggle to interpret the information
• The consistent structure means that everyone receives the same information
• Clarification of difficult points is not immediate

'A private network used to share information and resources within an organisation'. This is a definition of . .

• staff meeting
• memorandum
• staff handbook
• an intranet

Which of the following is NOT an advantage of e-commerce?

• A review section gives customers the chance to give the company useful feedback
• Customers' personal information may be hacked
• Wider range of products for customers to choose
• Sales can be made worldwide, 24/7