BM 6-2-16

One of the most important aspects of the project management involves:

• setting goals
• training employees
• buying supplies
• identifying mistakes

What project-management activity involves determining when project tasks should be performed?

• monitoring
• scheduling
• evaluation
• processing

What is needed for continuous quality improvement?

• positional authority
• objective data
• Inconclusive information
• Biased feedback

What action do businesses need to take to continuously improve their quality processes?

• establish benchmarks
• implement flexible policies
• promote change
• solicit customers

What is the potential benefit to a business that continuously takes action to improve the quality of its goods and services?

• increased premiums
• increased product options
• Higher demand
• Higher costs

The Fisher Manufacturing Company has been receiving a lot of complaints about product breakage problems with the model 2YZ.  Fisher has been working with its parts vendors and production-line personnel to try to determine why the problems are occurring.  This is an example of a product-quality issue related to:

• durability
• volume
• distribution
• costs

A primary reason it is important for businesses to continuously try to improve work processes is to:

• increase efficiency
• motivate employees.
• encourage creativity.
• communicate effectively.

An important aspect of Jason’s job is developing better, more efficient organizational processes.  The aspect of quality management in which Jason is involved is:

• assurance
• improvement
• deviation
• consistency

To control the business’s level of risk, management needs to clearly communicate the business’s code of ethics to employees because:

• the government requires all businesses to provide in-depth ethics training programs.
• the employees’ personal ethics may differ from the business’s ethics.
• businesses usually do not address ethical issues in their employee handbooks.
• business policies tend to change in terms of what is considered ethical behavior.

To reduce the risk of unauthorized access to confidential data, businesses use security software to protect their:

• intranet systems
• corporate policies
• intercom systems
• installing burgular alarms.