Introduction toManagement

Stages of performance evaluation include:

• Leading, Planning, Organising, Controlling
• Performance Planning, Execution, Assessment, Review
• Mentoring, Developing, Coaching, Leading
• None of the above.

Giving feedback can be improved by:

• Speaking to the employee in private
• Give the employee notice
• Be supportive and encouraging
• All of the above

Giving feedback can be improved by:

• Staying calm
• Give the employee time to respond
• Developing a joint action plan
• All of the above

Performance appraisal best fits with which of the 4 quadrants:

• Collaborate
• Control
• Compete
• Create

The trainer role best fits with which of the four quadrants:

• Collaborate
• Control
• Compete
• Create

The concept of teams includes:

• Self-managed teams
• Cross-functional teams
• Virtual teams
• All of the above

The disadvantages of teams are:

• They may result in lower quality of decision-making.
• They tend to 'groupthink'.
• They take longer to get things done. 
• All of the above.

The 5 stages of team development are:

• Forming, starring storming, performing, adjourning.  
• Questioning, checking, verifying, performing, conflicting. 
• Forming, storming, norming, performing, adjourning. 
• None of the above. 

Norming means:

• Choosing group members and understanding the task.
• Members working through possible approaches to completing the task.
• Setting ground rules for working together and setting priorities.
• All of the above. 

The Abilene Paradox means:

• Planning a holiday to Abilene.
• Conflict is not always destructive. 
• Going along with team members leads to better outcomes. 
• All of the above.