Dell Tech Direct Review

What part is this? 

• Motherboard
• RAM
• Wireless Card
• Battery

Name this part

• Modem
• Serial port
• Ethernet port
• Mouse port

Name this part

• RAM
• Heat Sink
•  This is not in the laptop
• Wireless Card

What cable is this?

• Keyboard Cable
• Touch Pad Cable
• LED Cable
• This is not in the Latitude 3160

How many RAM cards does the Latitude 3340 have?

• 2
• 3
• 1
• Does not have any

What is the basic troubleshoot move to do?

• Remove the hard drive
• Turn off and turn on laptop/ restart
• Get a new one
• Just don't try at all and distrubute a loaner 

What should you do before replacing a hard drive?

• Run the hard drive self test
• Run the motherboard test
• Just replace it
• Run all tests

 Which key do you press during power-on to access the bios interface?

• F2
• F3
• F12
• F5 

When dealing with costumers, what do you do?

• Greet them and tell them to go away
• Curse at them and tell them to go away
• Greet them and ask them what do they need help with
• Greet them and tell them to fix their own computer

When handling with parts...

• Lifting and holding edges and sides of parts
• Holding it from the top of the parts
• Grab with tweezers
• Tell someone else to do it