chapter2

developing exceptional communication, decision making, image building, customer service, goal setting, and time management are examples of ____ which can help build a successful professional foundation 

• business expertise 
• professional development 
• life skills 
• continuing education 

______ is based on inner strength and begins with trusting your ability to reach your goals 

• creativity 
• stability 
• self esteem 
• perfectionism 

investing time and energy into activities that help you feel good about yourself will help you______

• maintain a positive self-image
• receive a promotion 
• establish more connections 
• avoid procrastination 

eliminate ____ which can block the creative mind from exploring ideas and discovering solutions to challenges

• aspirational goals 
• self-critical thoughts 
• organizational habits 
• problem-solving techniques 

creating success is a skill that can be developed by practicing new behaviors such as speaking with confidence, standing tall, and ______

• trying out the latest trends 
• imitating others 
• using proper grammar 
• making jokes 

exercise _______ by using words like please, thankyou, and excuse me.

• leadership 
• good manners
• self management 
• motivation 

procrastination is most harmful in its negative impact on 

• diplomacy 
• sensitivity 
• productivity 
• professionalism 

an essential part of a successful business is the mission statement. create a mission statement that validates your sense of purpose by beginning with your

• interest 
• accomplishments 
• budget 
• needs 

goals are categorized based on the amount of time it takes to accomplish the goals. short term goals are usually accomplished in a ________ or less. long term goals are usually those you expect to take more than a _______ to complete 

• day 
• week 
• month 
• year 

learning to manage your time effectively requires tapping into your 

• inner organizer 
• unconscious spirit 
• diplomatic skills 
• external network