Career Mgmt. 1.02 study guide

 Taking responsibility for your actions as a leader is defined as:

• Empathy
• Sympathy
• Vision
• Accountability

Conflict in the workplace can lead to which benefit

• Stress is caused
• Differences are settled
• Workplace injuries are prevented
• relationships are weakened

Spoken messages are most effected by

• What is said
• Nonverbal communication
• voice tone
• what is heard

If you are at work and answer the phone, you should

• Identify yourself and your company
• place a caller on hold immediately
• chew gum
• use slang terms

In a memorandum, what should appear in the heading

• CLASS, FROM,DATE,SUBJECT
• TO, FROM DATE, TIME
• TO, FREQUENCY, DATE, SUBJECT
• TO, FROM, DATE, SUBJECT

If you are talking to someone involved in a conflict, you should

• Speak to them privately
• Use "you' messages
• speak loudly
• use profanity

If you have a conflict with a co-worker, the best solution is to:

• don't discuss th problem and go straight to your supervisor
• have a physical fight with the coworker after work
• just avoid them
• try to communicate with the coworker to find a solution

The majority of ethics problems in workplace involve

• Loyalty
• Dishonesty
• Punctuality
• Confidentiality

Which one of these skills involve communication

• Math
• Health
• Reading
• Science

Knowing how to read in the workplace helps you to

• Quote Shakespeare
• Read personal texts from your best friend
• Read your GPS
• Read instructions from your supervisor