A telephone conversation may not be as acceptable a method for conveying information as a written document because a telephone may

not provide a confidential method of communication.

be unavailable when you need to make a call.

be convenient for the call receiver.

A written communication may be effective for international correspondence because

it will allow the reader time to translate the information.

you will have more time to practice writing it.

you will need to consult a correspondence supervisor.

your message can be more effective if you take more time.

allows you to find and correct spelling errors.

assists you in selecting the right word.

recognizes incorrect usage of words according to the rules of grammar.

Positive words are used to

stimulate the desired reader response.

Which of the following assists in achieving paragraph unity?

number of sentences in the paragraph

including only relevant material

In writing a message you can't soften the tone by

smiling as you can in a face-to-face conversation.

ignoring the reader's feelings.

The built-in purpose of each business letter should be to

promote goodwill and resell your product or service.

promote goodwill and make a profit.

maintain that the company's position is mostly fair.

resell the product and the business ahead of the competition.

The tone of a business letter should suggest that

you want to sell additional products.

you know that they expect you to help the customer.

you're irritated about any issues they may have.

Which of the following lines best indicates a "you attitude"?

Your complaint is being reviewed.

We are happy to have you as a customer.

We feel sure we can give good service.

When writing a business letter, you can guard against talking down to the reader by

putting yourself in the reader's place and imagining your response.

putting sound but negative comments in your response.

letting the reader know that you doubt their claim is honest.

discussing the features of your product boastfully.

A business letter or other communication with the purpose of reselling your product or service is appropriate

for a new customer as well as a longtime customer.

only if the customer is having a probelm with the product or service.

The most challenging communication in business is one that

refuses the customer's request.

refers the customer to another area.

admits that the company has made a mistake.

The buffer paragraph should

be pertinent and pertain to the subject of the message.

maintain a neutral tone and act as a transition.

Of the following, the best beginning for a letter using the indirect approach is

reasons leading up to the negative news

Which of the following statements is NOT a step in the brainstorming process?

Evaluate each idea presented for importance.

Gather all the background information needed.

Review the list and delete anything you think is unnecessary.

Evaluate the list, looking for similarities.

Which of the following statements about outlining is only true statement?

You can save time by simply keying an outline on the computer.

An outline guarantees that your writing is well organized.

Most writers say the difficult part of writing is done when the brainstorming is complete.

An outline should not be faxed.

Although spell checkers are useful for identifying misspelled words, they cannot distiguish

words that are spelled correctly but used incorrectly

troublesome words that are misspelled

When sending email, the "need to know principle" prevails. This means you should

send the messages only to those who should recieve the information

include only the information essential to the reader

avoid emotional outbursts but let the reader know what you think

send the message to everyone in your company

Which statement is NOT true about faxes?

Since faxes use telephone line for transmission, they are secure and can be used for confidential material.

Almost anyone can receive a fax, even if they're not the intended receiver.

A stand-alone fax connot convert faxes to computer files.

Fax modems are able to send and receive messages and files.

The correct way to display the dateline on a business letter is

either of the choices that have the month spelled out

__________ is not a principle to follow when writing goodwill letters.

Including a sales pitch for future business

Making the reader feel important

Goodwill can be conveyed by

never saying please or thank you.

FBLA Business Communications Part One

Authored by Gretta Hug

Professional Development

7th - 12th Grade

Used 2K+ times

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FBLA Business Communications Part One

Which of the following is a form of nonverbal communication?

Which of the following are important to the total effect of your letter?

Communication which is tactful and "reader-centered" demonstrates

When communication is accurate in every way, it is could be described as being

Which of the following sentence(s) is written in the active voice?

Which of the following sentence(s) is written in the passive voice?

The need for additional clarity and follow-up communication is eliminated if your communication is

A telephone conversation may not be as acceptable a method for conveying information as a written document because a telephone may

A written communication may be effective for international correspondence because

A spell check

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