Which of the following is a form of nonverbal communication?

• email
• body language
• teleconference
• all of the above

Which of the following are important to the total effect of your letter?

• using simple words
• using a positive tone
• building goodwill
• all of these

Communication which is tactful and "reader-centered" demonstrates

• conciseness
• courtesy
• cohesiveness
• clarity

When communication is accurate in every way, it is could be described as being

• concise
• coherent
• correct
• courteous

Which of the following sentence(s) is written in the active voice?

• Jennifer wrote the examination.
• The examination was written by Jennifer.
• The examination was written quickly by Jennifer.
• None of these

Which of the following sentence(s) is written in the passive voice?

• Jack drove the van to school.
• Jack drove the van to school yesterday.
• The van was driven to the school by Jack.
• None of these

The need for additional clarity and follow-up communication is eliminated if your communication is 

• concise
• courteous
• clear
• complete

A telephone conversation may not be as acceptable a method for conveying information as a written document because a telephone may

• be unavailable when you need to make a call.
• be convenient for the call receiver.
• not provide a confidential method of communication.
• take too much time.

A written communication may be effective for international correspondence because

• you will have more time to practice writing it.
• you will need to consult a correspondence supervisor.
• your message can be more effective if you take more time.
• it will allow the reader time to translate the information.

A spell check 

• allows you to find and correct spelling errors.
• assists you in selecting the right word.
• recognizes incorrect usage of words according to the rules of grammar.
• all of these choices.