Written Communication PT. 1

In business, which of the following tones should be part of every written communications?

• Funny
• Polite
• Sarcastic
• Vague 

Which of the following is not one of three basic questions you should answer before writing any business communication?

• What tone should be used?
• What font should be used?
• What is the purpose?
• Who is the audience?

In business writing, which item does not drive tone?

• Paragraph length 
• Sentence structure
• Word choice
• Font style

In business writing, which statement best describes tone?

• The visual look and feel of document
• The information given to the auidence
• The attitude shown towards the audience
• The length of the document 

Where should you put a call to action in a business letter?

• In the Body's Introduction
• In the Closing
• In the Body's Conclusion
• In the Salutation 

What phase of the writing process should someone review your material?

• Editing
• Drafting
• Prewriting
• Revising 

What phase of the writing process would you answer the three basic questions concerning audience, purpose and tone?

• Prewriting
• Editing
• Drafting
• Revising 

What phase of the writing process do you create a rough copy of the material?

• Revising
• Prewriting
• Drafting
• Editing 

What section of an email comes after the body?

• Signature
• Salutation
• Attachtments
• Header

In a business letter, which of the following is the best salutation when you are not sure who will be reading the letter?

• Dear Organization:
• To Whom it May Concern:
• Ladies and Gentlemen: