Client care and communication

Name 2 types of communication

• Verbal and Non Verbal
• Verbal
• Non Verbal

What best describes personal space

• Intruding someone's personal space
• Respecting someone's space, at which one person feels comfortable talking to each other
• Having good manners in their home

State the importance of completing record cards

• To have clients details
• So that you know what products have been used
• Keeping a record of clients personal details, medical details, previous treatments, products used

Why do we agree a treatment plan

• So that the client knows what the therapist is doing and the therapist meets the clients needs
• So the therapist knows what she is doing
• To meet the clients needs

What consultation technique do we use?

• Visual
• Manuel
• Visual, Manual, Questioning
• Questioning and Manuel

What best describes negative body language

• Looking down, mumbling, folded arms
• Standing straight
• Listening and smiling

What best describes positive body language

• Eye contact, smile, presenting themselves with professional uniform, positive attitude
• Talk to the client
• Speak clearly

Why is it best to provide clear advice and recommendation

• So the client understands what is going on in the treatment
• So the client understands how to use recommended products
• So that you have the clients understanding, the client knows what is going on in the treatment and the client knows how to use recommended products at home
• So the therapist is sure the client understands her treatments and recommendations