Ms. Lebold's Hotel Fall Final Review

The word “hospitium” is 

• The Latin word for hospitality
• The French word for hospitality
• The Greek word for hospitality
• The Old English word for hospitality

What do trends tell the hospitality manager?

• what services to offer the customer       
• nothing, they should know this already
• when to charge the décor of the lobby
• How much to charge

Early explorers could be compared to people today who

• Shop at Walmart
• like working on ranches 
• like to play soccer
• like to camp and hike 

What is a settlement?

• When you accept something that is not perfict, but good enough
• an agreement out of court 
• a way to prevent public disgrace
• both an agreement out of court and a away to prevent public disgrace

A general direction in which something is moving is called a ...

• subgroup
• service
• trend 
• fringe science

Printing your airline ticket from your computer at home is an example of a...

• social trend  
• technology trend
•  lifestyle trend
• the new world order

An example of a special needs accommodation would be

•  Extended hours
• A bigger lunch menu
• Handicapped parking
• Bundle packages

One of the first things you should ask yourself if you don’t know what to do is:

• What would Donald trump Do?
• What would my mother think?
• Is it against illegal or against the rules?
• What did Ms. Lebold say to do?

Areas that involve direct contact with guests are called ___________

• Front yard
• Front of the house
• Back of the house
• Common areas

Who is a guest?

• Our customers
• Someone to whom hospitality is offered
• Only people we like
• Republicans