CIW-Lesson 2

Which of the following behaviors is considered to have the most personal risk associated with it when using social media?

• Expressing a strong opinion in a blog post
• Agreeing to write status updates for a popular celebrity
• Agreeing to meet someone in person after getting acquainted on Facebook
• Engaging in a chat room conversation with someone you have recently met online

Which of the following would be considered an effective Internet communication when posting messages to a newsgroup?

• A message that contains a detailed discussion of the topic, and includes any relevant e-mail threads
• A message that contains emoticons to help convey the desired tone
• A message that contains jokes to lighten the mood
• A message that is pertinent, appropriate and brief

Some Internet practices are illegal (they violate laws and are punishable), whereas other practices may be legal but are still unethical and should be avoided. Which of the following practices is both legal and ethical?

• Trying shareware for free and paying for it only after you decide to keep using it.
• Downloading copyrighted artwork and using it as a background on your Web site.
• Downloading music and motion pictures, as long as they are from a peer-to-peer network.
• Copying someone else's written work from the Internet and presenting it as your own, as long as it is for schoolwork.

Which of the following statements is true about Voice over IP (VoIP)?

• VoIP is voice information delivered in digital form as packets of data using Internet Protocol (IP).
• VoIP is the primary means by which users communicate with call centers.
• VoIP is voice information delivered in digital form as packets of data using the public switched telephone network (PSTN).
• VoIP is the primary means by which users communicate with contact centers.

When you sign in to your instant messaging (IM) service, your online status is advertised (or published) to the people on your contacts list. What does this scenario represent?

• Mobile computing
• Convergence
• Presencing
• Unified communications (UC)

You and other parents are attending Back To School Night at your son's school. During his presentation about this year's curriculum and goals, your son's teacher talks about the dangers of the Internet. Which of the following should he include in his recommendations to the parents?

• Direct the parents to visit their children's chat rooms and ask the other users to provide identification.
• Remind the parents that the anonymity of chat rooms provides security for their children.
• To minimize the parents' fear, tell the parents that the threat of predators has been reduced in recent times.
• Urge the parents to warn their children to never provide personal information over the Internet.

Which of the following behaviors would be considered unethical?

• Using your company's Twitter account to solicit and discuss opinions from your company's customers
• Using your personal Facebook page to make disparaging remarks about your boss
• Using your company's Facebook page to market your company's newest product
• Using your personal Twitter account to recommend your company's newest product to your friends

Which of the following is an example of ethical Internet behavior?

• Requesting personal information about others during an Internet chat session
• Citing information you find on the Internet that you use in your own work
• Downloading any songs and movies from the Internet
• Downloading and using shareware, which is free

Why should you avoid typing e-mail messages in all capital letters?

• Because messages containing all capital letters require more bandwidth to transmit
• Because all capital letters may be ignored by some e-mail clients
• Because using all capital letters connotes shouting or anger
• Because visually impaired readers have trouble reading all capital letters

Unified communications (UC) is a business trend that seeks to:

• convert voice into data packets for transmission over a packet-switched IP network.
• integrate telephony and data technologies.
• process a large volume of requests by phone.
• simplify and integrate all forms of communication.