KOSSA SET 1 2018

One of your co-workers has been sharing confidential information with others outside the company.  If you are unsure of the company rules relating to this, you should _______?

• A.    contact the company personnel manager to report the employee who made the mistake.
• B. ask co-workers for an interpretation of how to handle the situation.
• C.    refer to the company policy manual.
• D. write a letter to your supervisor so that you will be cleared of any responsibility.

What outline/rubric should you use when developing personal or career goals?

• A. Goals Criteria
• B. SMART goals
• C. BHAG goals
• D. Short Term Goals

If the supervisor on duty gives you a task you do not understand, you should

• A. get a co-worker who is more experienced to complete the task.
• B. tell your supervisor you do not know how to do it and ask him to assign a co-worker the task.
• C. try to figure it out on your own.
• D. ask your supervisor for further clarification.

Which of the following programs would you use to create a multi-media presentation to a group?

• A. PowerPoint
• B. Word
• C. Excel
• D. Outlook

What general communication skills are most employers looking for in their employees?

• A.  Public speaking skills
• B. Ability to make presentations using PowerPoint
• C. Effective speaking, listening, reading and writing skills
• D. Basic math and writing skills

Which of the following subjects is illegal for a potential employer to ask during the hiring process? 

• A. Availability to work nights or weekends
• B. If you have a disability
• C. Work Experience
• D. Education Level

You borrowed $4500.00 at 9.5% for 6 years, what amount would you pay in interest?

• A.    $256.50
• B.  $2565.00
• C.  $4756.50
• D.  $7065.00

Anything that hinders communication is called what?

• A. Channel
• B. Feedback
• C. Sender
• D. Interference

After you read an office memo that is confidential, you should ______?

• A. discuss it with your family to determine how it impacts you.
• B. discuss it only with your friends and co-workers.
• C. pretend you never saw it.
• D. not discuss it with anyone.

The way that a receiver responds to a message that helps the sender know if the message was understood is called what?

• A. Nonverbal Communication
• B. Feedback
• C. Self-Communication
• D. Listening Skills