Customer Service & Sales Review

Customer Service & Sales Review

9th - 12th Grade

9 Qs

quiz-placeholder

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Customer Service & Sales Review

Customer Service & Sales Review

Assessment

Quiz

History, Computers

9th - 12th Grade

Easy

Used 31+ times

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9 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

5 mins • 1 pt

As a sales associate, you can influence a shopper's decision to return to your store by making shopping a more enjoyable experience.
True
False

2.

MULTIPLE CHOICE QUESTION

5 mins • 1 pt

Two of the basics needed to ensure that a customer has a pleasant experience when he comes to your store are:
An enjoyable atmosphere and super service
Free coffee and doughnuts, and a clean restroom
Sales associates who look snazzy and take turns helping customers

3.

MULTIPLE CHOICE QUESTION

5 mins • 1 pt

Small kindnesses to your customers may include:
Letting the customer make a local call to verify appropriateness or preference
Consolidating many small packages into one large shopping bag
Bringing merchandise to an older or disabled customer while he sits down
All of the above 

4.

MULTIPLE CHOICE QUESTION

5 mins • 1 pt

To assist your customers in a personal way, you should become familiar with:
Their relatives, special friends, special friends, and loved ones
Entertainment centers and movie theaters in the district
Resources in and near your store

5.

MULTIPLE CHOICE QUESTION

5 mins • 1 pt

In preparing a resource list for your customers, you should consider including:
Local companies that have complementary services to the products you sell
Phone numbers that customers have requested in the past, such as a taxi service
Information about companies you recommend, such as repair shops
All of the above

6.

MULTIPLE CHOICE QUESTION

5 mins • 1 pt

You should match your store services with customers who will appreciate them by paying attention to each customer's unique needs and interests.
True
False

7.

MULTIPLE CHOICE QUESTION

5 mins • 1 pt

When working with customers with disabilities be sure to take your time, be patient, and
Speak loudly, using a lot of hand gestures
Let the customer help you understand his needs
When you can, make decisions for the customer

8.

MULTIPLE CHOICE QUESTION

5 mins • 1 pt

What portion of the general population may have disabilities which are not obvious and may be difficult to perceive?
one-third
two-thirds
one-fourth

9.

MULTIPLE CHOICE QUESTION

5 mins • 1 pt

You should allow customers with disabilities to express their own needs and limits; your job is to accommodate those needs and make shopping a positive experience.
True
False