Customer Service & Sales Review

As a sales associate, you can influence a shopper's decision to return to your store by making shopping a more enjoyable experience.

• True
• False

Two of the basics needed to ensure that a customer has a pleasant experience when he comes to your store are:

• An enjoyable atmosphere and super service
• Free coffee and doughnuts, and a clean restroom
• Sales associates who look snazzy and take turns helping customers

Small kindnesses to your customers may include:

• Letting the customer make a local call to verify appropriateness or preference
• Consolidating many small packages into one large shopping bag
• Bringing merchandise to an older or disabled customer while he sits down
• All of the above 

To assist your customers in a personal way, you should become familiar with:

• Their relatives, special friends, special friends, and loved ones
• Entertainment centers and movie theaters in the district
• Resources in and near your store

In preparing a resource list for your customers, you should consider including:

• Local companies that have complementary services to the products you sell
• Phone numbers that customers have requested in the past, such as a taxi service
• Information about companies you recommend, such as repair shops
• All of the above

You should match your store services with customers who will appreciate them by paying attention to each customer's unique needs and interests.

• True
• False

When working with customers with disabilities be sure to take your time, be patient, and

• Speak loudly, using a lot of hand gestures
• Let the customer help you understand his needs
• When you can, make decisions for the customer

What portion of the general population may have disabilities which are not obvious and may be difficult to perceive?

• one-third
• two-thirds
• one-fourth

You should allow customers with disabilities to express their own needs and limits; your job is to accommodate those needs and make shopping a positive experience.

• True
• False