Customer Experience

Which of these is an example of a positive customer experience?

• Friendly staff
• Bad smells
• Marketing that promotes racist ideas
• Changing opening hours

Which of these is an example of poor customer experience? 

• Quick service
• Poor quality goods
• Tasty Food
• Friendly staff

Which of these brands uses customer experience as its USP?

• Tesco
• Primark
• AO.com
• Aldi

Which of these is not an impact on staff of a positive customer experience? 

• Increased job security
• More pleasant working environment
• Job Satisfaction
• Shorter opening hours

Which of these does not create customer trust in a brand? 

• Misleading product information
• Longevity
• Celebrity Endorsement
• High quality goods

Which of these was not in the top 10 most trustworthy brands according to Marketing Weekly?

• Nivea
• Colgate
• Daily Mail
• Cadbury