Admin and IT Theory Nat 5

Name a document that an organisation would send to an applicant to give further details of a post advertised

• Job Description
• Person Description
• A CV
• A Reference

Identify a task that will be included in a Job Description

• Word Processing skills
• Confidence
• Patience
• Good Communication

Suggest the purpose of a Mission Statement.

• Describes the organisation
• Outlines the main intentions of the organisation
• Gives details of a job 
• Describes the person required to do the job

Which is not a benefit of good Customer Care

• Repeat custom
• Customer Complaints
• Loyal customers
• Recommendations

Suggest a way to prevent a slip in the organisation

• Put up a poster
• Use blue tac
• Use sticky tape
• Position desks to avoid trailing cables

Identify the document that should be completed if an accident takes place in the workplace

• A Report Form
• An Accident Repair Form 
• An Accident Paper
• An Accident Report Form

What is meant by Induction Training?

• Training a new table
• Training a new employee
• Training a new puppy
• Training a new customer

Complete the following - Data Protection Act ....

• 1998
• 1988
• 1992
• 2008

Fill in the blank - Computer ..... Act 1990

• Misguided
• Useage
• Prevention
• Misuse

Identify a way to secure people in an organisation.

• New canteen facilities
• Free lunches
• Visitors badges
• Free car park