Organizational Management Review

Which of these people is most likely to be a middle manager? 

• Regional Sales Director for an auto manufacturer 
• The COO of a major retailer 
• The professor of a business class 
• The loading dock supervisor for a beverage company

Management consists of using which of the following to achieve organizational goals? 

• Power and Discipline
• People, Power and Resources
• People and Resources
• Resources and Power

Which of these situations would require a manager to perform a decision role? 

• Resolving a conflict between two employees 
• Gathering better feedback from customers
• Improving productivity and efficiency 
• Improving communication with distributors 

He developed a set of ten managerial roles and behaviors within a business environment.

• Henry Gnatt 
•  Fredrick Taylor 
• Henry Mintzberg
•  Frank Gilbreth

These type of roles are used to make decisions 

• Directive
•  Informational
•  Interpersonal 
• Decisional 

Sylvia is a manager at an accounting services firm. She is designing a four-step process based on the functions of management. If Sylvia wanted to ensure that each step in her team management process builds upon the step before it, how should she order the functions of management?

•  Plan, Staff, Organize, Control
• Plan, Organize, Lead, Control 
• Plan, Distribute, Mobilize, Lead 
• Organize, Staff, Lead, Check 

Which of the following is not considered one of the Informational roles as described by Mintzberg?

• Disseminator 
• Spokesperson 
• Speaker 
• Monitor 

At what level are technical skills in a manager most important? 

• Middle-level management 
• Top-level management 
• Bottom-level management 
• Managers do not need technical skills.

Why do lower level managers have a more interpersonal role than the higher levels of management?

• They work most closely with the general workforce
• They must work closely with upper management
• They must interact often with the media 
• They are most responsible for achieving organizational goals 

Which skill set do top-level managers need in order to see the 'big picture?'

• Conceptual 
• Technical 
• Human 
• Goal setting