CIW-Lesson 7 Review (1.06)

For which type of server -- used by your e-mail client -- is it especially important that you archive e-mail messages to your local hard drive?

• MIME server
• IMAP server
• SMTP server
• POP3 server

You recently returned from a vacation and you want to share some photos with your co-workers. You would like to share these photos via e-mail. What should you consider when attaching several high-resolution photos to an e-mail message?

• File size
• Privacy
• Transmission speed
• Security

What does it mean to configure an e-mail client?

• You must identify yourself and provide the name of your ISP.
• You must provide the name of your ISP and the mail servers used by your ISP.
• You must provide the user name given by the ISP, and provide the names of the mail servers used by your ISP.
• You must identify your operating system and the protocol used, and provide the names of the mail servers used by your ISP.

Which of the following is a drawback of requiring SMTP authentication?

• The SMTP server will not send e-mail messages that are not digitally signed.
• The SMTP server may be used illicitly to send unsolicited junk mail.
• Chances are increased that a hacker can use a packet sniffer to obtain a valid user name and password.
• Chances are increased that a hacker can use a packet sniffer to obtain a valid digital certificate from the session.

Sadie receives a verbally abusive voicemail from an angry customer who want to complain about a product, followed by several text messages from the customer asking why no one has returned his call yet. Sadie is due at a mandatory meeting with the company's executive managers. Which of the following is her best course of action?

• She should skip the meeting and call the customer immediately to resolve the problem with him.
• She should send text messages to the customer during the meeting to placate him, and if he continues to be verbally abusive, it is acceptable for her to respond in the same abusive tone.
• She should not respond to the customer because he has communicated inappropriately.
• She should send a brief text message to the customer requesting that he send his complaints via e-mail, so that further inappropriate communication will be well documented.

What happens to the e-mail messages you receive while the autoresponder feature is enabled?

• The messages are stored in your Inbox as usual.
• The messages are automatically sent to your Deleted Items folder.
• The messages are stored in your Outbox until you disable the autoresponder feature and manually retrieve the messages to your Inbox.
• The messages are returned to the senders with the automatic reply message you specified.

Which protocol do e-mail programs use to identify the file types of attached files?

• POP3
• SMTP
• MIME
• IMAP

What is contained in your e-mail application's Outbox folder?

• Messages that have been sent to you by others
• Messages that have been marked for deletion
• Messages that are queued for sending
• Messages that you have sent to others

You are updating company guidelines regarding professional communication via e-mail. To dispel the impression of shouting or anger, users should:

• avoid typing messages in all capital letters.
• make appropriate use of abbreviations to convey a businesslike tone.
• avoid typing messages in all lowercase letters.
• make appropriate use of emoticons to convey a businesslike tone.

What is the most appropriate way e-mail can be used in the workplace?

• To send quick messages and alerts
• To access cloud-based applications, thereby minimizing software expenditures
• To share files and to document and track the progress of projects
• To maximize the use of the company's ISP services