JRHS Workplace Readiness: Professional Knowledge and Skills

At the conclusion of making a presentation to a large group, someone from the audience asks you a long, elaborate question. What is the best practice to use in order to answer the question effectively?

• Restate the key question and ask if your understanding is correct.
• Smile and answer the question as soon as possible.
• Ask for the person’s email address so you can send him/her your answer.
• Focus on one part of the question and answer that, then move on.

Which of the following phrases is appropriate for a formal greeting during a presentation?

• Be seated
• Let’s get started
• Listen up
• Welcome

Which sentence is grammatically correct?

• He don’t want to attend class regularly.
• He doesn’t want to attend class regular.
• He don’t want to attend class regular.
• He doesn’t want to attend class regularly.

You are writing an email to Sally Smith who is a potential customer. What is the BEST way to begin your email to Sally Smith?

• Hello Sally Smith!
• Dear Ms. Smith,
• Dear Madam or Sir:
• Dear Mrs. Smith

The first step in solving a problem is to:

• define the problem.
• generate potential solutions.
• test the solutions.
• ask for a coworker's help.

Laurette’s supervisor asks her to select the best contractor for an upcoming construction job. Laurette narrows the choices down to four contractors. What is the process for making her decision?

• Ask a coworker to help make the decision and select the best contractor using this rationale.
• Select the contractor who is the most affordable and explain why to your supervisor.
• Select the contractor who is closest in distance to the job location.
• Evaluate all factors needed and select the most suitable contractor based on the factors.

Bryce is a welder. Due to budget costs, his company does not supply all of the required personal protective equipment (PPE). Bryce should

• refuse to work without the PPE and speak to his supervisor.
• tell his supervisor he will quit if the proper PPE is not supplied.
• purchase the necessary PPE to set a good standard for others.
• use the PPE he has until the required PPE is made available.

Safety glasses are required to be worn by all employees on the shop floor. One employee has just walked out onto the shop floor with safety glasses in his pocket, but has not begun to work at his machine. 

• The employee is in violation of safety policy and could be seen as a liability. 
• Safety glasses are only required when machines are operating.
• He possesses his safety glasses and as long as he puts them on, he will not be in violation.
• The employee is in violation of city health and safety ordinance.

Part of being a civically responsible employee is understanding how the U.S. government operates. The job of the Legislative Branch is to _______ laws.

• make
• implement
• evaluate
• assess

Professional trade organizations, classes/seminars, trade shows, and trade publications are used by businesses to

• appeal to the general public.
• determine quantities to buy.
• obtain up-to-date information about the industry.
• set up an operating budget.