Venture Game #5

Few situations are exactly as they seem or as presented to you by others. Before you try to settle the conflict ensure you have investigated both sides of the issue.

• understand the situation
• ignoring the situation
• be angry at the situation
• asking your employer to help

Keep in mind what appears to be a small issue to you can be a major issue with another. _____________ the frustration and concerns is an important step in resolving the conflict. (fill the word in the blank)

• Assisting in
• Acknowledging
• Avoiding
• Agreeing with

Once you have taken time to gather information, talked to all the parties involved, and reviewed all the circumstances, make your decision and act. Don’t leave the issue in limbo. Taking too long to make a decision could damage your credibility and their perception of you. They may view you as either too weak, too uncaring, or both, to handle the problem. Not everyone will agree with your decision, but at least they will know where you stand.

• Act like a boss 
• Act mad 
• Act cool, calm and collected
• Act decisively

The ultimate goal in conflict resolution is for both parties to resolve the issue between themselves. Allow both parties to express their viewpoint, but also share your perspective. Attempt to facilitate the meeting and help them pinpoint the real issue causing conflict.

• Act like a boss 
• Act when they react 
• Keep the communication open
• Act indecisively

Before conducting a formal meeting between individuals, get both parties to agree to a few meeting ___________. Ask them to express themselves calmly—as unemotionally as possible. Have them agree to attempt to understand each other’s perspective. (fill in the blank)

• vacations
• places to eat lunch
• guidelines
• calls

Don’t take sides! In a leadership position, you shouldn’t display any sort of opinion that favors one person over another. If you are partial towards one person, try to access the situation from all sides to come up with a fair and reasonable solution.

• being impartial
• being biased
• being prejudice
• IDK

Check in with each person that they feel heard and have had their needs met to some extent.

• not caring at all
• being bossy
• IDK
• Ensure everyone involved is satisfied before concluding the meeting.

If you know you're wrong in a school or job setting, the best thing to do to resolve the situation is to _____________.

• fight it
• deny it
• apologize
• get a lawyer

When two people are not getting along in a school or work environment, it affects _____________.

• the two people
• just several people
• everyone
• no one

Your points will be heard more clearly if you can depersonalize your comments and point only at the issue. Rather than accusing people of "always messing things up," it is better to say, "We'll have to take a closer look at why this keeps happening."

• call lawyer and sue that person
• avoid the problem and it will go away
• Attack the Problem, Not the Person
• IDK