H & T 2.03 Quiz

Which type of computer system do hotels use to determine their staffing needs?

• Data mining system
• Project mediation system
• Property management system
• Marketing information system

Why does a cruise ship need to calculate how long it takes to clean a cabin each day if all cabins must be cleaned by a certain time?

• To keep track of attendance
• To schedule staff vacations
• To purchase sheets and towels
• To maintain cleaning procedures

Why do many hospitality businesses establish schedules so that employees’ work shifts overlap by 15 minutes?

• Why do many hospitality businesses establish schedules so that employees’ work shifts overlap by 15 minutes?
• To provide employees with in-depth training
• To ensure a smooth shift transition
• To increase the payroll expenses

A tour company schedules Janna and Michael to work four-hour shifts on Friday, Saturday, and Sunday to help cover the busiest time on those days. Which type of schedule are Janna and Michael working?

• Exempt
• Cyclical
• Part time
• Cylical 

Which is a primary reason why many hospitality businesses rotate their employees’ work schedules?

• So the managers can delegate work activities
• So the employees can get to know each other
• So the business can lower its payroll expenses
• So the business does not need to hire more managers

Why might a lodging facility be able to schedule fewer front-desk agents during its peak check out hours?

• It has an automated check-out system
• It relies on unskilled labor to handle billing.
• It has more rooms than nearby competitors.
• It uses a split-shift schedule to cover its needs.

Which is an important factor to consider when establishing staffing and service ratios for a hotel?

• Management style
• Customer demand
• C. Accounting methods
• Facility building codes

A restaurant manager is assigning employees to work at certain times throughout the week. What work activity is the restaurant manager performing?

• Directing
• Evaluating
• Scheduling
• Forecasting