Email Etiquette

When should I use the BCC field?

• So I can send copies to my boss without my coworkers knowing
• To keep my email looking uncluttered.
• To respect my contact’s privacy.
• So I can send copies to anyone I want.

How should I NOT respond to a rude or insulting email?

• Wait until I cool off so I can create a measured response.
• Respond immediately and set things straight.
• Report the sender to their internet service provider.

My tone is easily recognizable in an email.

• TRUE
• FALSE

I should only forward an email when:

• I feel like it.
• I comment as to why I am forwarding that info to that person
• I remove anything not relevant or confidential.
• Both the blue and red answers are correct.

When forwarding emails, I should:

• Remove previous signature files.
• Remove everything not necessary to the ongoing conversation
• Spellcheck the previous sender’s email.

What’s the most important thing I should include with every email?

• A specific, well thought out Subject: field.
• A professional greeting & proper closing including my name
• Correctly structured sentences, proper grammar & punctuation
• All of the answers are correct

How quickly should I respond to an email?

• As soon as I can; no longer than 24 hours.
• When I get around to it.
• I don’t have to reply.

I should proofread my email before I hit “send.”

• TRUE
• FALSE

The most important part of an email should be:

• At the end.
• In the beginning.
• Dispersed throughout.

Complicated or detailed emails should be followed up with:

• Another email.
• An instant message.
• Pizza.
• A phone call.