Travel problems

Travel problems

10th Grade

10 Qs

quiz-placeholder

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Travel problems

Travel problems

Assessment

Quiz

English

10th Grade

Practice Problem

Hard

CCSS
RL.8.3, RI. 9-10.1, RI.8.1

+15

Standards-aligned

Created by

Kadri Väljaste

Used 48+ times

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10 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

45 sec • 1 pt

Media Image

There are too many noisy children at the hotel. How do you start your complaint?

I'll see what I can do.
That’s really beyond our control, I’m afraid.
I want to complain about…
I must apologise.

2.

MULTIPLE CHOICE QUESTION

45 sec • 1 pt

Media Image

There's a person sleeping in your room. You want to emphasise your discontent.

Something needs to be done about this.
I do understand why you’re unhappy about this.
I’ll sort it out immediately.
I’m very sorry to hear that.

Tags

CCSS.RI. 9-10.1

CCSS.RI.11-12.1

CCSS.RL.11-12.2

CCSS.RL.8.1

CCSS.RL.9-10.2

3.

MULTIPLE CHOICE QUESTION

45 sec • 1 pt

Media Image

A customer wants you to ban all the men from the hotel. You decline to act.

I’ll sort it out immediately.
That’s really beyond our control, I’m afraid.
I’m running out of patience.
It’s a disgrace.

Tags

CCSS.RL.2.6

CCSS.RL.8.3

4.

MULTIPLE CHOICE QUESTION

45 sec • 1 pt

Media Image

A customer is worried that there are no clean towels in the sauna. You agree to act.

I want to complain about…
It’s a disgrace.
There’s really nothing I can do about it.
I’ll sort it out immediately.

Tags

CCSS.RL.11-12.3

CCSS.RL.6.3

CCSS.RL.7.3

CCSS.RL.8.3

CCSS.RL.9-10.3

5.

MULTIPLE CHOICE QUESTION

45 sec • 1 pt

Media Image

A customer is complaining that the accommodation gets very cold at night. Sympathise with the complaint.

That’s just not acceptable.
I do understand why you’re unhappy about this.
I’ll see what I can do.
I’m really not happy about this.

Tags

CCSS.RL.2.6

CCSS.RL.8.3

6.

MULTIPLE CHOICE QUESTION

45 sec • 1 pt

Media Image

You saw a rat in the toilet. Emphasise your discontent. 

That’s just not acceptable.
There’s really nothing I can do about it.
I must apologise.
I’m sorry to hear there’s a problem.

Tags

CCSS.RL.2.6

CCSS.RL.8.3

7.

MULTIPLE CHOICE QUESTION

45 sec • 1 pt

Media Image

A customer is complaining that he still hasn't seen a polar bear from his hotel window. Decline to act.

I must apologise.
I’m sorry, it’s just not good enough.
That’s really beyond our control, I’m afraid.
I’m really not happy about this.

Tags

CCSS.RI.8.1

CCSS.RI.8.8

CCSS.RL.11-12.1

CCSS.RL.8.1

CCSS.RL.9-10.1

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