Travel problems

There are too many noisy children at the hotel. How do you start your complaint?

• I'll see what I can do.
• That’s really beyond our control, I’m afraid.
• I want to complain about…
• I must apologise.

There's a person sleeping in your room. You want to emphasise your discontent.

• Something needs to be done about this.
• I do understand why you’re unhappy about this.
• I’ll sort it out immediately.
• I’m very sorry to hear that.

A customer wants you to ban all the men from the hotel. You decline to act.

• I’ll sort it out immediately.
• That’s really beyond our control, I’m afraid.
• I’m running out of patience.
• It’s a disgrace.

A customer is worried that there are no clean towels in the sauna. You agree to act.

• I want to complain about…
• It’s a disgrace.
• There’s really nothing I can do about it.
• I’ll sort it out immediately.

A customer is complaining that the accommodation gets very cold at night. Sympathise with the complaint.

• That’s just not acceptable.
• I do understand why you’re unhappy about this.
• I’ll see what I can do.
• I’m really not happy about this.

You saw a rat in the toilet. Emphasise your discontent. 

• That’s just not acceptable.
• There’s really nothing I can do about it.
• I must apologise.
• I’m sorry to hear there’s a problem.

A customer is complaining that he still hasn't seen a polar bear from his hotel window. Decline to act.

• I must apologise.
• I’m sorry, it’s just not good enough.
• That’s really beyond our control, I’m afraid.
• I’m really not happy about this.

You are offered a 14-bed dorm room instead of a double room. Emphasise your discontent.

• I’m sorry, it’s just not good enough.
• I do understand why you’re unhappy about this.
• I’ll do everything I can to sort this out.
• I’m very sorry to hear that.

The swimming pool has no water. Emphasise your discontent. 

• I must apologise.
• I’ll sort it out immediately.
• I’d like to make a complaint.
• Something needs to be done about this.

A customer is complaining that Wi-Fi is not working. Sympathise with a complaint.

• I’ll sort it out immediately.
• I’m really not happy about this.
• I’m sorry to hear there’s a problem.
• I’d like to make a complaint.