Getting to know your Customer

Getting to know your Customer

9th - 12th Grade

24 Qs

quiz-placeholder

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Getting to know your Customer

Getting to know your Customer

Assessment

Quiz

Computers

9th - 12th Grade

Practice Problem

Medium

Used 25+ times

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24 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

5 mins • 1 pt

Media Image

A new customer comes into your department, but you are helping another customer. You should:

Focus all your attention on your current customer
Let the new customer wait his turn until you have completed your current sale
Acknowledge the new customer’s presence with eye contact and/or a brief comment that you’ll be right with him
Help the customer who looks like he will spend the most money

2.

MULTIPLE CHOICE QUESTION

5 mins • 1 pt

Media Image

Projecting a professional and friendly image includes:

Dressing in expensive, professional looking clothing
Shaking the hand of each customer
Behaving in an alert and courteous manner
Standing behind your cash register and waiting for the customer to come to you

3.

MULTIPLE CHOICE QUESTION

5 mins • 1 pt

A good reason for creating an opening for discussion is to:

Break down the customer’s sales resistance
Get to know what the customer wants
Convince the customer how much you know about the product
None of the Above

4.

MULTIPLE CHOICE QUESTION

5 mins • 1 pt

The best way to talk to a new customer is to:

Flatter her—tell her she has taste and looks great
Interact as if you are old friends
Match what you say and your tone of voice to her personality
Convince her that you know what is best for her to buy

5.

MULTIPLE CHOICE QUESTION

5 mins • 1 pt

Three ways to create a positive impression of you and the store include: Complimenting the customer’s taste; assuring the customer that he is the expert; and:

Suggesting that he buy “top of the line” products
Stating that the products in your store are far better than those in other stores
Indicating that based on your professional product knowledge, you feel his purchases are worthwhile
None of the Above

6.

MULTIPLE CHOICE QUESTION

5 mins • 1 pt

The customer has said “No, thank you” when you offered your help. Your next step is to back off for the time being, but remain alert for a sign that you are needed.

True
False

7.

MULTIPLE CHOICE QUESTION

5 mins • 1 pt

If the customer isn’t shopping alone, you can include the rest of the party by:

Telling any children to behave themselves while their parent makes this important decision
Suggesting that the customer might want to make this shopping decision when he is alone and can concentrate
Showing some kind of service to others in the party, such as offering a chair, a cup of coffee, and so on
None of the Above

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