Planning and decision making

Which of the following is considered most important as ranked by top managers?

• Planning
• Organising 
• Leading 
• Controlling 

What is the first step of planning?

• Identify available resources 
• Identify goals
• Create a team with likeminded people 
• Have a chat with your parents

Which are the 3 stages of crisis management? 

• Preparation, containment, reconstruction 
• Prevention, preparation and containment
• Prevention, interrogation and containment 
• Preparation, containment, resolution 

Which of the following is planned by middle managers? 

• Mission statement 
• Strategic goals and plans 
• Tactical goals and plans
• Operational goals and plan

In 2016, what is the average compensation United Airlines passengers were offered when they are asked to leave the plane (aka. "bumped") or refused boarding?

• 350
• 573
• 752
• 950

What is the last step of a decision making process?

• Implementation 
• Evaluation and feedback
• Development of alternatives 
• Analysis of causes