Bring Your A Game to Work: Attitude

No one gets all of the good things out of life and none of the bad.

• True
• False

Each of the following is an example of maintaining a positive attitude EXCEPT:

• accepting situations that seem unfair as part of life
• being friendly to rude customers or coworkers
• refraining from getting back at someone who has caused you harm
• allowing those with negative attitudes to vent their problems to you so they can "get it off their chest"

You can control how you react to unpleasant situations.

• True
• False

It is good practice to get angry with coworkers or customers if they deserve it, and if it helps you to relieve stress.

• True
• False

Your job is to answer the phones for a business. Sometimes, customers will call and yell at you about things that are not your fault. If you handle your work responsibilities with professionalism, you will _______________.

• calmly deal with the complaints and do your best to solve the problems
• tell the callers to hold on and transfer the calls to your boss or another employee
• hang up on rude customers
• tell the callers that you are a human being who deserves to be treated with respect

If you give 100%, 100% of the time, people will seek you out and you’ll excel in the workplace.

• True
• False

If a coworker complains every day about problems with her boyfriend, you should ___________________.

• report her to the manager and hope that she gets fired
• be polite and professional, but try to avoid getting dragged into the situation
• make her feel better by complaining about your problems to her
• tell her to get a life

Your attitude defines how you approach your job every day.

• True
• False

Your odds of succeeding are better when you have a negative attitude, but you feel better when you have a positive attitude.

• True
• False

A negative attitude really comes from our sense of powerlessness.

• True
• False