Chapter 19: Achieving Quality Production

Chapter 19: Achieving Quality Production

10th - 11th Grade

9 Qs

quiz-placeholder

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Chapter 19: Achieving Quality Production

Chapter 19: Achieving Quality Production

Assessment

Quiz

Other

10th - 11th Grade

Hard

Created by

Dean Hoss

Used 451+ times

FREE Resource

9 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

A 'high quality product' means:
the product will never go wrong
customers will always be able to re-use the product
the product meets customers high expectations
the product is made from the highest quality materials

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which one of the following is not a benefit to a firm from producing quality products:
customers loyalty is likely to be high
all customers will be prepared to pay high product prices
customers may tell other people about the products
the costs of returns and product failures is likely to be low

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which one of the following statements about quality is true?
Quality is an issue only for manufacturers
The quality of services offered by a bank cannot be measured
Low priced products are always low quality
Tertiary sector businesses should assess product quality

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Quality control in a factory is usually achieved by:
testing all completed products
testing a sample of completed products
asking customers to check quality

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Quality assurance means:
checking  all finished products for faults
setting quality standards at all stages of products
assuring customers that products are of the highest standard
assuring workers that the work they do is of a high quality

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which one of the following is not a disadvantage of quality control?
Expensive to pay employees to check the products
Doesn't find why the fault occurred
Some faulty products may be discovered
Increased costs if faulty products are scrapped

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which one of the following is a disadvantage of quality assurance?
Tries to eliminate faults
Expensive to train employees to check products
Customer complaints are reduced
Expensive to train quality control inspectors

8.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which one of the following is a feature of total quality management?
All the production will be sold
Quality is built in to every part of the production process
More inspectors are needed to check on quality
No customers will complain about the product

9.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which is a benefit to a business of having a 'Quality mark'associated with a product?
It illustrates the brand image of the product
It give the product an easily recognisable name
It means the business will increase its market share
Customers can be sure the product meets a particular standard