A 'high quality product' means:

• the product will never go wrong
• customers will always be able to re-use the product
• the product meets customers high expectations
• the product is made from the highest quality materials

Which one of the following is not a benefit to a firm from producing quality products:

• customers loyalty is likely to be high
• all customers will be prepared to pay high product prices
• customers may tell other people about the products
• the costs of returns and product failures is likely to be low

Which one of the following statements about quality is true?

• Quality is an issue only for manufacturers
• The quality of services offered by a bank cannot be measured
• Low priced products are always low quality
• Tertiary sector businesses should assess product quality

Quality control in a factory is usually achieved by:

• testing all completed products
• testing a sample of completed products
• asking customers to check quality

Quality assurance means:

• checking  all finished products for faults
• setting quality standards at all stages of products
• assuring customers that products are of the highest standard
• assuring workers that the work they do is of a high quality

Which one of the following is not a disadvantage of quality control?

• Expensive to pay employees to check the products
• Doesn't find why the fault occurred
• Some faulty products may be discovered
• Increased costs if faulty products are scrapped

Which one of the following is a disadvantage of quality assurance?

• Tries to eliminate faults
• Expensive to train employees to check products
• Customer complaints are reduced
• Expensive to train quality control inspectors

Which one of the following is a feature of total quality management?

• All the production will be sold
• Quality is built in to every part of the production process
• More inspectors are needed to check on quality
• No customers will complain about the product

Which is a benefit to a business of having a 'Quality mark'associated with a product?

• It illustrates the brand image of the product
• It give the product an easily recognisable name
• It means the business will increase its market share
• Customers can be sure the product meets a particular standard