A+ Quiz (Chapter 22)

What is the final step in the troubleshooting process?

• Identify the problem.
• Verify functionality.
• Establish a theory.
• Document findings.

When a Windows program attempts to access a memory address which doesn’t exist on the computer, what will occur?

• No errors will occur
• General protection fault
• Windows protection error
• Illegal operation

If Windows won’t boot normally, you can reboot into ______ Mode.

• DOS
• Safe
• Restricted
• Protected

Within the Windows environment, certain lockups are referred to as the Blue Screen of ______.

• Death
• Error
• Trouble
• Life

To access Safe Mode during boot, press which key?

• F8
• F12
• Del
• Alt

During the boot process, which file processes a file that resides in the root directory specifying what OSs are installed on the computer and where they reside on the disk?

• BOOTMGR.EXE
• BCD
• WINLOAD.EXE
• WINRESUME.EXE

In Windows, the ______ feature has the sole purpose of keeping the user from running programs that could pose a potential threat by escalating privileges to that of Administrator.

• BOOTMGR
• UAC
• LOADER
• PowerShell

In Windows, the ______ will look for common problems such as more than one virus detection program running, multiple users logged into the same machine, visual settings affecting performance, and so on.

• Performance Troubleshooter
• Windows Defender
• User Account Control
• NTLDR

Which command can be used with a missing or damaged boot file in Windows8?

• rebuildbcd /fixbootrec
• bootfix /rebuildbcd
• bootrec /rebuildbcd
• fixboot /rebuildbcd

Within Windows, the ______ tool allows you to register and unregister modules and controls for troubleshooting purposes.

• MSEdit
• MSConfig
• RegEdit
• RegSvr32